Service Advisor – Volks Centre Cairns

We are a family-owned business that has proudly serviced the Cairns region for over 20 years. As a specialist German vehicle workshop, we service and repair Mercedes-Benz, Audi, Volkswagen, BMW, Porsche, Skoda and Cupra.

At Volks Centre, we are committed to excellence—combining expert knowledge, high-quality workmanship and outstanding customer service.

We are now looking for an experienced and motivated Service Advisor to join our busy and friendly team.

This is an exciting opportunity for someone with a strong mechanical background who is ready to take the next step in their career.

The role would be particularly suited to a qualified mechanic looking to move off the tools while continuing to use their mechanical knowledge and experience in a customer-focused position.

As a Service Advisor, you will be the link between our customers and workshop technicians. You will be responsible for understanding customer concerns, discussing repairs and servicing, preparing quotes, ordering parts and keeping customers informed throughout the repair process.

• Strong mechanical knowledge and understanding of vehicle systems and repairs.

• Excellent knowledge of automotive parts and their application.

• Previous experience as a qualified mechanic, technician or in an automotive service role.

• A genuine interest in German vehicles and automotive technology.

• Excellent communication and customer service skills.

• Confidence explaining mechanical issues and repairs to customers.

• Good computer skills and the ability to learn workshop management systems.

• Strong organisational skills and attention to detail.

• Ability to manage multiple jobs and priorities in a busy workshop.

• The ability to remain calm and professional under pressure.

• A positive attitude and willingness to be part of a team.

• Family-owned business with over 20 years of experience in Cairns.

• Work with a great, supportive team.

• Specialist German vehicle workshop.

• Excellent rates of pay for the right candidate, with genuine opportunities for career growth and progression within the company.

• Opportunity for a qualified mechanic to progress off the tools and into a Service Advisor role.

• Support and training provided.

• Long-term career opportunity within an established and respected local business.

We are looking for someone who understands vehicles, knows their way around mechanical repairs and parts, enjoys dealing with customers and can handle the pressure of a busy workshop.

If you're a mechanic looking to take the next step, or an experienced Service Advisor with strong mechanical knowledge, we'd love to hear from you.

Join the team at Volks Centre Cairns and be part of a business that has been proudly looking after Cairns motorists for over 20 years.