Student Support Officer

About Mental Health Coordinating Council

Mental Health Coordinating Council is the peak body for mental health community-based organisations across New South Wales. MHCC champions community-based, non-government organisations who work to support better outcomes for people living with mental health conditions. Together with our members, we make a positive difference in the mental health sector by driving reform, sustainability and system improvements. Mental Health Coordinating Council is a Registered Training Organisation delivering Nationally Recognised Training and Non-Accredited Training throughout NSW and Australia.

About the Role

The Student Support Officer sits within MHCC’s Learning & Development (LD) team. The position is responsible for maintaining administrative processes within the Registered Training Organisation (RTO) arm of MHCC and providing student support. The position requires a self-motivated person with a high level of attention to detail, a strong desire to be part of a dynamic and innovative team and a commitment to implement and uphold MHCC’s ethos. This person must be able to operate and cooperate effectively with others, take initiative and adjust to changes.

About You

• Excellent time management, attention to detail and organisational skills with an ability to meet deadlines
• Manages varied and conflicting demands to meet agreed standards and timelines
• High level of communication, customer service, and interpersonal skills with demonstrated ability to establish positive relationships with students, trainers, colleagues and supervisors
• Well-developed computer and digital skills especially in all aspects of Microsoft Office Suite and an ability to perform accurate and efficient data entry and reports
• Commitment to excellence and accuracy at all times, demonstrating initiative to problem solving
• 2 years’ experience working within a Learning and Development or RTO environment preferred

Selection Criteria

• Previous experience working in a similar role in the Vocational Education and Training sector or Learning and Development environment is desirable
• Demonstrated ability to build relationships with internal and external stakeholders, and provide student support
• Managing participant and trainer communications pre-course, throughout enrolment/attendance and post-course
• Demonstrated ability to coordinate and plan, manage project tasks, and meet deadlines
• Strong attention to detail and accurate and efficient administration skills
• Experience using and managing Student and Learning Management Systems

About our Benefits

• Enjoy up to $15,900 per year in tax-free salary packaging for general living expenses.
• Additional meal and entertainment benefits of up to $2,650 per year, allowing you to pay for dining and entertainment using pre-tax dollars.
• Hybrid and flexible working arrangements
• One paid wellbeing day per quarter
• A culture that promotes diversity and practices equity
• Work alongside professional and dedicated team members

 To Apply

Applications must include a resume and cover letter expressing your interest and suitability for the role. Applications that do not address criteria will not be considered.

Salary range is $76,000-$80,000 plus superannuation. Remuneration is commensurate with experience.

MHCC may contact suitable candidates prior to the application close date. Successful candidates will be required to undergo pre-employment Criminal History Checks as a condition of employment.

Applications close: Sunday, 27 September 2026

• Applications that do not address selection criteria will not be considered
• Full job description is available from our website via mhcc.org.au
• We promote diversity and practice equity. Aboriginal and Torres Strait Islander people, people from diverse cultural backgrounds, LGBTIQA+ people and people with disabilities are strongly encouraged to apply.

Any enquires regarding the position should be addressed to the Director of Workforce Development Michelle Hoomans: ••••@mhcc.org.au