Onboarding Co-Ordinator | Juvae

Juv’ae is looking for an organised, relationship-focused Onboarding Coordinator to join our growing team and support cosmetic nurses throughout their journey with Juv’ae.

This is a hands-on coordination and support role focused on inbound enquiries, onboarding and current nurse support. You will manage your own allocated enquiries and onboarding workload, helping nurses understand the Juv’ae pathway, complete their requirements and access the right support across the network.

You will report to the Onboarding Manager, while maintaining your own clearly defined responsibilities. This is not a management role and does not require outbound new-business generation.

About Juv’ae

Juv’ae is a leading Australian cosmetic nurse network, supporting healthcare practitioners through clinical governance, medical oversight, education, business support and practice management solutions. We are passionate about creating a professional, supportive network where practitioners can build safe, compliant and sustainable aesthetic businesses.

The Role

·         Manage inbound enquiries from prospective nurses and clinics.

·         Guide nurses through the Juv’ae onboarding pathway and required next steps.

·         Coordinate and follow up onboarding documentation and outstanding requirements.

·         Maintain regular communication with nurses throughout onboarding.

·         Provide general non-clinical support to current Juv’ae nurses.

·         Maintain accurate HubSpot records, pipeline stages, notes and next actions.

·         Follow up allocated enquiries and identify onboarding activity that has stalled.

·         Direct clinical, governance, prescribing, finance and education enquiries to the appropriate team.

·         Work collaboratively with teams across Juv’ae to provide a seamless nurse experience.

·         Escalate complex matters appropriately while taking ownership of your day-to-day workload.

About You

You will be someone who genuinely enjoys helping people, communicates confidently and follows things through. You are comfortable managing multiple conversations at once without losing attention to detail.

·         Strong customer service, onboarding, administration or account-support experience.

·         Excellent phone and written communication skills.

·         Highly organised with strong attention to detail.

·         Proactive and consistent with follow-up.

·         Confident building relationships with nurses and clinic owners.

·         Comfortable using CRM systems and maintaining accurate records.

·         Able to work independently within your role while knowing when to escalate.

·         Experience in healthcare, aesthetics, pharmaceuticals or medical devices would be beneficial, but we are open to candidates from other industries with strong onboarding, customer service and relationship-management experience

·         HubSpot experience would be advantageous.

What Success Looks Like

Inbound enquiries are responded to promptly, nurses know exactly what they need to do next, onboarding progresses without unnecessary delays, HubSpot remains accurate and current, and both new and existing nurses receive a professional and responsive Juv’ae experience.

Why Juv’ae?

You will be joining a growing Australian healthcare network with a strong focus on practitioner support, education, clinical standards and long-term relationships. This role suits someone who enjoys being the person who keeps things moving, communicates well and makes the onboarding experience feel organised and personal.