Sales & Event Coordinator - Luxury 5-Star Venue

About The Continental Sorrento

The Continental Sorrento is one of Victoria’s most iconic hospitality destinations, combining heritage architecture with premium accommodation, award-winning dining and exceptional event spaces overlooking the coastline.

From luxury weddings and conferences to social celebrations and destination events, The Conti delivers high-end experiences designed to feel seamless for clients and unforgettable for guests.

We’re looking for a capable Event Coordinator to join our Events team and play a key role in delivering premium events across the precinct. We welcome applications from both developing coordinators ready to step up and experienced professionals looking to work in a leading luxury venue.

The Role

As an Event Coordinator, you will be responsible for coordinating weddings, conferences and social events from confirmation through to operational handover.

Reporting to the Sales Manager and supported by the General Manager of Sales & Marketing, this role sits at the centre of the client journey, ensuring every event is planned clearly, documented accurately and handed over seamlessly for delivery.

You’ll work closely with clients, suppliers and internal teams to manage event details, maintain timelines and ensure each event meets The Conti’s premium service standards.

This role suits someone organised, confident and proactive, who enjoys building client relationships and takes pride in delivering exceptional experiences.

What You’ll Be Doing

Event Coordination

• Manage event details from confirmation through to final operational handover.
• Coordinate floor plans, catering selections, AV requirements, styling, timelines and guest logistics.
• Liaise with clients to confirm details and ensure expectations are clearly documented.
• Prepare and distribute accurate Banquet Event Orders (BEOs) and supporting documentation.
• Attend weekly planning meetings and communicate updates to internal teams.
• Work closely with operations to support smooth delivery of events.
• Conduct site tours and attend client meetings when required.

Sales Process & Client Journey

• Support enquiries through the sales process alongside the Sales Manager and Event Sales team.
• Respond to client enquiries, prepare proposals and assist with contracts where required.
• Build strong relationships with clients from initial enquiry through to event delivery.
• Maintain accurate records in the CRM and ensure all event details are updated consistently.
• Follow up on outstanding information, payments and confirmations in line with timelines.
• Assist in converting leads by providing timely, professional and tailored responses.
• Ensure a seamless transition from sales to coordination and then to operations.

Client Experience & Administration

• Provide exceptional service and clear communication throughout the planning process.
• Prepare sales decks, event documentation and planning materials as needed.
• Coordinate supplier communications and ensure requirements are confirmed.
• Ensure digital and printed event information is accurate and aligned with brand standards.
• Support the broader Events and Sales team during busy periods or major activations.

 What We’re Looking For

• Experience in event coordination, event sales support or hospitality event management.
• Ability to confidently manage multiple events and deadlines simultaneously.
• Strong organisational skills and excellent attention to detail.
• Professional communicator who builds trust quickly with clients and colleagues.
• Comfortable working with CRM systems, event platforms and booking software.
• Proactive, solutions-focused mindset and calm approach under pressure.
• A genuine passion for hospitality, events and delivering premium guest experiences.

We welcome applicants across a range of experience levels. For experienced candidates, there is opportunity to take on greater ownership within the role.

Why Join The Continental

• Work at one of Victoria’s leading premium hospitality and events destinations.
• Be part of a collaborative, high-performing team delivering exceptional events.
• Gain experience across luxury weddings, corporate events and large-scale celebrations.
• Opportunity to grow your career within a respected and expanding hospitality business.
• Competitive salary package aligned with experience, plus staff benefits.

 To Apply

If this sounds like the right next step in your events career, we’d love to hear from you.
Please apply with your CV and a short cover letter outlining your interest and relevant experience.