Manager Member Services

Company description:

ANZ Banking Group Limited

Job description:

About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

About the Role

For this Member Services Manager role with ANZ Staff Super you will have specific responsibility for oversight of insurance claims and complaints, outsourced to our administrator.

Role Type: Twelve-month contract, Full time (40 hours per week) potential for permanent
Role Location: Melbourne (preferred)

What will your day look like?

As a Member Services Manager - ANZ Staff Super you will be accountable for:

• Superannuation complaints - overseeing the Fund's internal complaints (IDR) process which is outsourced to our administrator MUFG. You will also manage external complaints (EDR).
• Insurance claims - overseeing the Fund's insurance claims process working with our insurer Zurich and our administrator MUFG
• Contributing to efforts to track and shorten the end-to-end claims experience and driving process improvements where relevant to enhance operational efficiency and uplift member experience.

What will you bring?

To thrive in this role you will need to bring:

• Proven experience in superannuation complaints and/or insurance claims oversight
• Exposure to outsourced administration and insurance arrangements
• Strong understanding of insurance claims procedures
• Demonstrated ability to manage third-party relationships
• Excellent analytical, problem-solving and communication skills.
• Experience in preparing reports and a keen eye for detail

You are not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox - with superannuation experience a mandatory - we'd love to hear from you.

So why join us?

From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.

But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.

We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.

At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you're a candidate with a disability or access requirement, and have an enquiry about the support provided, please let us know on your application or visit ANZ Accessibility and Inclusion Programs for alternate contact methods.

To find out more about working at ANZ, visit https://www.anz.com.au/careers. You can apply for this role by visiting ANZ Careers and searching for reference number 121128 .

Job Posting End Date

10/09/2026, 11.59pm, (Melbourne Australia)