Senior Sales Professional Jewellery (Vietnamese/English speaking)

Senior Sales Professional Jewellery (Vietnamese/English speaking) - Full Time - Fine Jewellery
Immediate or flexible start date

Why Join Us?

• Senior Sales & Leadership Pathway – Opportunities to grow into leadership as the business expands.
• Competitive Salary: AUD$80,000 – $95,000 + Super + KPI Bonuses – with opportunities for high performers to increase their earnings.
• VIP Clients and High Value Jewellery Handling
• Australia’s Best-Reviewed Jeweller - more than 5,500+ 5-star Google Reviews
  

We're looking for a high-performing Vietnamese and English-speaking sales professional to join our Springvale showroom and support our growing VIP client base.

This role is ideal for an experienced salesperson looking to elevate their career into luxury jewellery sales, build a valuable portfolio of long-term VIP clients, and potentially progress into leadership opportunities as the business continues to grow.

Do you have a proven ability to convert high-value transactions in a luxury or premium retail environment while delivering a world-class customer experience?

About SH Jewellery
SH Jewellery is one of Melbourne’s leading independent jewellers, specialising in creating unforgettable jewellery experiences through our range of 18kt gold and platinum diamond jewellery and Rolex watches. With more than 5,500 five-star Google reviews, we are proud to be Australia’s best-reviewed jeweller, trusted by over 20,000 couples.

At SH, you'll work with VIP clients, high-value diamond jewellery, and experienced industry professionals. This is more than a retail sales role — it's an opportunity to build long-term client relationships, grow your own portfolio of repeat and referral clients, and develop your career within a growing business.

We are committed to training, development, and creating opportunities for high performers to take on greater responsibility and progress into leadership roles.

Your Role:

• Engage clients in the showroom and deliver a luxury, consultative sales experience.
• Convert high-value diamond jewellery transactions while building trust and long-term relationships.
• Confidently present and handle rare diamond jewellery and Rolex watches.
• Manage and grow your own portfolio of VIP clients through exceptional service, follow-up, and referral generation.
• Handle client services including jewellery cleaning, repairs, resizing, and after-sales care.
• Support the team with showroom operations to ensure a seamless client journey.
• Stay up to date with product knowledge, jewellery trends, and industry standards.
• Use technology (CRM, email, social media) to engage clients and track sales activity.
• Saturday availability is essential. 

What We're Looking For:

• Multilingual: Fluent in Vietnamese and English (essential)
• Extensive Sales Experience: Minimum 3 years in sales or premium retail (diamond jewellery sales preferred).
• Knowledge of Fine Jewellery & Diamonds – Solid understanding of fine jewellery and diamonds (or willingness to learn quickly).
• Passion for Luxury Sales: A genuine drive for success and a strong enthusiasm for fine jewellery.
• Great Problem Solver: Demonstrates critical thinking and problem-solving skills.
• Efficiency: Fast on your feet and highly efficient in a dynamic environment.
• Team Player: Collaborative and contributes positively to a team environment.
• Exceptional Communication: A great communicator with a mature, professional attitude.

Why You'll Love Working at SH:

• Competitive Salary: Attractive remuneration based on your experience + bonuses.
• Leadership Pathway: Opportunities to mentor others, take on greater responsibility, and progress into leadership roles as the business continues to grow.
• Industry Experts: Work alongside seasoned jewellery sales professionals who lead with experience. Learn sought-after skills from Australia’s best-reviewed jeweller with 5500+ 5-star reviews.
• Rare Collection Handling: Work directly with high-value diamond jewellery and gain a deeper understanding of how each piece is crafted.
• VIP relationships: Manage and grow your own client and VIP list.
• Growth Mindset Environment: Be part of a professional, motivated, and supportive team.
• Training & Certification: Access to training and development for certification. We place emphasis on growing and developing our people.
• Staff Discounts: Exclusive discounts on our fine jewellery and Rolex watches.
• Create Memories: Help create special, memorable moments in people's lives that they will cherish forever.

Join a company that rewards excellence, celebrates growth, and recognises those who make every client experience unforgettable. If you take pride in creating meaningful moments and delivering luxury with heart, we look forward to meeting you.