Digital Account Manager

Our clients are the brands in your pantry, your backyard and your pencil case - you just haven't heard of us yet.
RO is growing fast, and we're on the lookout for a curious, high-performing Digital Account Manager who's keen to work with household brands across all digital channels as well as content production.
RO is a progressive, expanding team of digital marketers working across a range of household brands and verticals, from FMCG and food service to cosmetics, education and wellness, so you'll enjoy genuine variety and exposure to every facet of the digital marketing ecosystem.
Just as importantly, we're known for how we treat people, both our clients and our team. You'll be joining a growing, dynamic agency in a full-time role, supported and mentored by an experienced Digital Account Director and MD who are vested in your development.
About the roleOne minute you'll be working with our videographer on our latest Reel, the next you'll be deep in campaign data with our specialists, uncovering testing and optimisation opportunities.You'll own the day-to-day relationship on major accounts and projects, and we'll lean on your creativity and love of digital to help our clients grow, while surrounding you with the support and collaboration to keep growing yourself.
As Digital Account Manager, you will:Build deep client knowledge, becoming an expert in their business, competitors, customers and market landscape.Own the day-to-day client relationship across major accounts and projects, keeping delivery consistent and high quality on every channel.Leverage your expertise in digital, media and content to develop market-leading strategies for both new business opportunities and your existing client base.Set quarterly account roadmaps aligned to client KPIs and business objectives, with plenty of support as you grow into it.Work closely with our operations team to deliver client campaigns through thorough briefing, organised project management and great communication.Tap into your love of data and analytical nous to interpret results, surface insights and drive performance improvements that exceed KPIs.Work with our inhouse producer to develop content including videography, photography and design, ensuring work is on-brief and on-brand.Spot opportunities to grow your accounts, turning great work into expanded scopes and longer-term client relationships.
A little about youYou're a confident communicator and a natural relationship builder. Clients feel heard and understood, and you can translate their business and marketing problems into digital opportunities for us to execute.People say you're organised. Very organised. And you can help your clients, our team and our external suppliers get more organised as well.You know your stuff. You're a solid digital marketer, conversant across paid social, SEM, SEO, display, programmatic, content and production, and comfortable in the platforms that matter: Meta Ads Manager, Google Ads, GA4 and Looker Studio.You have around three years behind you in agency account management or digital strategy, and you're confident using (or receptive to learning) approved AI tools.You’re calm, credible and solutions-focused when the pressure comes on, and you balance strategic thinking with operational discipline.You love the space and are vested in staying ahead of the game. The digital landscape changes quickly and we need to move with it.
What's on offer?We're a growing team, capable of big things. We do everything in-house, which means you'll get great support across the full digital spectrum – we do it all.
You'll join a tight-knit agency with a great culture, experienced mentors and strong career development opportunities. We're based at The Commons in Chippendale, a creative co-working space with:Ping pong and foosballA basketball courtA beer tap and Friday pub clubWeekly events and community perks
We offer a competitive salary package and, once you're settled in, flexible working arrangements.
If this sounds like you, we'd love to meet you. Apply now.