Account Manager Derivatives, Middle Office

The role of derivatives analyst Middle Office account manager is to be accountable for guaranteeing that the accounting and investment books of record are accurately maintained, with complete data integrity.  Middle Office forms part of the Investment Operations Services division of BNP Paribas Securities Services, supporting a variety of assets classes including Equities, Fixed Income, Foreign Exchange, Cash, Listed Derivatives, OTC and Loans. In addition the team provides support to our client’s start of day positions, matching and monitoring of settlements, cashflows and reporting of the different asset types.  

 The Sydney Middle Office team’s primary purpose is to ensure our clients receive quality Middle Office services.  This includes the execution of daily tasks, completion of KPIs, management of queries, continual evolution of service enhancements, timely resolution of issues, derivative trade reporting (DTR) regulatory reporting monitoring, the management of the on/offboarding of existing client portfolios and portfolio closures.  

 Middle Office has a high number of roles located offshore, the Sydney Middle Office team is responsible for oversight of the daily operations, drive offshore teams accountability to deliver Middle Office services that consistently meet all key deliverables by establishing oversight of KPI’s and escalating any missed targets to senior management for corrective action. 

Principal Role Accountabilities

 Derivatives 

· Monitor offshore team processing of derivative trade and life-cycle events, cashflow management, collateral management, OTC valuations, valuation reconciliations, regularity reporting and reconciliations (investment manager recs, third party positions recs and cash recs).

 ·      Manage and respond to client queries on ETD and OTC derivatives 

 ·      Manage New account setups for middle office clients trading and master custody derivative trading 

 ·      Support and implement client change, new services and operational efficiency initiatives as required. 

 ·      Support the publication of the client reconciliation reports that contain breaks related to derivatives 

 ·      Generate ideas for process improvement to systems and processes. 

 Client Service  

· Manage clients and related external third party (Custodians, Counterparties) queries for Transaction Management processes in timely and professional manner via Hobart email, phone or service review meetings or Operations to Operations calls.

 ·      Building strong collaborative relationships with internal partners, clients, brokers and other external third parties. 

 ·      All client related issues are maintained in client action logs and taking ownership for completing by due dates. 

 ·      Escalate client issues appropriately for resolution 

 ·      Client incident reports are delivered by BD10 

 ·      Deliver client reporting (for example STP and KPI reporting) as required  

 Oversight of Outsourced Functions 

 ·      Participate or lead daily check in calls on escalations and current issues 

 ·      Review operating incidents with managers and track to closure.  

 ·      Review aged and high value reconciliation breaks to ensure adequate actions and commentary 

 ·      Participate or periodic service review meetings, covering KPIs, issue logs, change pipeline, resourcing, attrition, MIS.  

 ·      Periodic reviews of SLAs, procedures and BCP plans  

 Risk Management 

 ·      Adhering to the risk and control framework, including the maintenance and update of internal procedures. 

 ·      BIRDIES (operating incident register) are managed within required timeframes 

 ·      Audits and Control Self Assessments (CSA) are completed successfully (ISAE3042 and internal) 

 ·      Manage incident process effectively and within reasonable timeframes. 

 ·      Back-up and contingency plans maintained and understood in the event of system outages.  

 Other contributions 

 This role will be required to support account management duties for the team.