Lead Data Steward

We've never been ‘just a bank'. Just like you should never be ‘just an employee'. We're united in our belief that in banking, better can be bigger, and together we're making it happen. 

It starts here. With Bendigo Bank… and you.

Every day, our people handle vital data—from customer and transaction details to physical assets and processes. We are looking for a hands-on Lead Data Steward to serve as the central data governance expert for our Consumer Banking Division, embedded within the Consumer Performance & Enablement team.

In this critical role, you will bridge the gap between data and business processes. Your initial focus will be leading a comprehensive stocktake of our Critical and Sensitive Data Elements (CDEs) across our core domains (Asset, Customer Complaints, Customer Support & Services, Process Architecture, Products, and Operational Risk).

By tracing how data is created, transformed, and managed throughout its journey, you will help us improve data quality, reduce risk, and meet regulatory obligations. Reporting to the Senior Manager Consumer Performance & Analytics, you will do the operational heavy lifting for our General Managers (Data Custodians), providing them with clear, process-mapped insights to make informed decisions.

Key responsibilities:

• Data Discovery & Stocktake: Lead the identification, definition, and cataloguing of Critical and Sensitive Data Elements (CDEs) across all Consumer Banking data domains using enterprise governance tools and metadata repositories.
• Value Stream & Process Analysis: Follow the journey of our data. Map end-to-end flows to identify where data is created, transformed, and consumed, pinpointing the root cause of data quality issues and control gaps.
• Support Data Custodians: Act as the key conduit between Divisional Data Custodians, Data Trust & Governance, and the Data and AI Portfolio. Represent the division at the Data Management Authority and Custodians Community of Practice.
• Framework Implementation: Embed the Data Management Framework, establishing data lifecycle processes (creation to deletion), access controls, usage guidelines, and quality benchmarking thresholds.
• Drive the Data Maturity Roadmap: Develop, manage, and deliver the Consumer Banking Division data maturity roadmap, connecting governance initiatives with broader commercial outcomes.
• Champion Best Practice: Review proposed process and system changes, actively challenging the status quo and embedding continuous improvement into day-to-day operations.

What you will bring

• Experience: 2+ years of experience in data management, governance, risk, or compliance within a large, complex commercial environment (banking or financial services preferred).
• Data Asset & Process Discovery: Proven track record in cataloguing CDEs and tracing data flows across complex business processes and value streams.
• Systems & Analysis: Advanced understanding of banking systems, regulatory environments, and reporting tools such as Power BI.
• Continuous Improvement: Experience applying root-cause problem solving and continuous improvement methodologies (Lean Six Sigma Green Belt or equivalent is highly regarded).
• Stakeholder Influence: Strong capability to translate complex technical/data policies into practical business terms for senior leaders, strategic partners, and operational teams.

We offer flexible work options that put our people first, working in a hybrid model with a minimum local Head Office attendance requirement determined by your Leader, to find a rhythm that works best for you and your team. We believe that coming into the office some of the time is the best way to learn, stay connected and collaborate effectively, especially for key activities like team days, 1:1s, and town halls.

This role is a Full time, permanent opportunity based in any of our head office locations.   

So, why work for us?

With over 2.9 million customers, we are one of Australia’s largest retail banks with a vision our purpose – ‘to feed into the prosperity of our customers and communities, not off it’. In fact, over $467million have been put back into communities nationwide. We developed Up, Australia's first fully digital bank, which has grown to over one million customers in just six years. We are regularly voted one of Australia’s most trusted brands and this isn’t something we take lightly, which means Bendigo Bank is the Bank you can be proud to work at! 

We believe a diverse workforce supported by an inclusive culture is central to our success and we actively encourage applications from those who bring diversity of thought to our business. We support candidate requests for adjustment to accommodate an illness, injury or disability to equitably participate in the selection process. 

Our perks and benefits:

Belong to a wonderful team of people. Know how we know they’re great to work with? They told us! Great benefits, work life balance and flexibility

• Bendigo Bank supports ongoing development, with the potential for a portion of education fees being reimbursed by the bank. We want you to be the best version of you, and to help you achieve that!
• We know the last few years have been rough, so we have partnered with TELUS Health as our EAP provider that is so much more than just one-on-one counselling. At the touch of a button, you will have access to self-help 24/7 or you can live chat with a team of safety, medical, and mental health professionals to assist with anything life throws at you.

So, what are you waiting for? Come and join the better big bank!

Still in two minds?  

Research suggests 60% of women and underrepresented groups might stop here, even after getting as far as drafting an application. We believe that diversity makes every team stronger, so even if you don’t tick every box we still want to see your application!

Please note shortlisting and interviews may take place prior to the advertised close date, so don't delay: apply now! 

We don’t want you to be missed, so please note that directly emailed CV’s may not be picked up by the system and may risk being missed from the process.

We are committed to responding to all candidates, regardless of the outcome of your application