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The York by Swiss-Belhotel International
About the role
About the role
As front office team member, you will be the guardian of the hotel during your shift. You will split your time between balancing the day's financial transactions and providing top-tier hospitality to arriving and departing and inhouse guests.
Key responsibilities
Balance and reconcile daily shift logs, credit card transactions, and departmental revenues
Night auditor to close out the business day in the Property Management System (Protel Air )
Welcome check-ins and process check-outs
Handle day or overnight guest requests with a warm, helpful attitude
Prepare, verify, and distribute daily financial and operational reports to management
Conduct routine security walks of the property
Ensure all entrance points are secure
Act as the main point of contact for any emergencies
About you
Absolute availability and willingness to work consistent shifts and overnight shifts for night auditor, including weekends and public holidays
Strong attention to detail with basic bookkeeping or math skills
Proficiency with computers
Experience with hotel systems (e.g. Protel Air) is an added bonus
Comfortable working alone with minimal supervision
Previous hotel front desk, night audit, or retail/hospitality cash-handling experience is preferred, but we are willing to train the right candidate
About us
At The York by Swiss-Belhotel, we pride ourselves on delivering exceptional service around the clock.
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