AHW - Administration Officer

About us

Durri Aboriginal Corporation Medical Service (ACMS) is an Aboriginal Community Controlled Primary Health Service. For over 40 years, Durri ACMS has provided essential and culturally appropriate health care to Aboriginal and Torres Strait Islander people located in Kempsey, Nambucca Heads, and surrounding communities.

Our primary health service site in Kempsey is located on the traditional lands of the Dunghutti people, extending from the eastern extremity of the Mid North Coast to the Northern Tablelands.

Our Nambucca clinic sits in the homeland of the Gumbaynggirr people, with the Nambucca Valley being the southern gateway to subtropical Australia.

Durri services range across a number of both clinical and non-clinical services. From primary health care, chronic disease, dental, women’s health, perinatal to postnatal services as well as programs ranging from social emotional wellbeing services being built within an all-encompassing health setting means a comprehensive health approach can be undertaken.

Durri ACMS acknowledges the impact of past trauma, dispossession, separation of families, child removal, ongoing social disadvantage, racism and other historical, political, social and cultural issues that impact on the social and emotional wellbeing of Aboriginal & Torres Strait Islander individuals, families and their communities.

About the role

The purpose of the Administration Officer is to provide efficient, professional and culturally safe administrative support to the First Steps Together multidisciplinary team, ensuring the effective coordination of client appointments, referrals, data management, communication and program activities.

Primary Objective

The key objectives of the role include: 

• Provide high-quality administrative and operational support to the First Steps Together multidisciplinary team, ensuring the efficient day-to-day delivery of services.

• Create a welcoming, respectful and culturally safe first point of contact for Aboriginal and Torres Strait Islander families accessing the program.

• Coordinate client appointments, referrals, home visits, group activities and community events to support seamless, family-centered service delivery.

• Maintain accurate client records, data entry, reporting and program documentation in accordance with organisational, legislative and funding requirements.

• Support effective communication and coordination between families, internal teams and external service providers to promote integrated, wrap-around care.

• Assist with the organisation of community engagement activities, education sessions, cultural events and group programs that strengthen family participation and connection.

• Contribute to the achievement of the First Steps Together Model of Care by reducing administrative barriers and improving access to culturally safe maternal, child and family health services.

• Promote a professional, culturally responsive and family-led approach that reflects Aboriginal ways of knowing, being and doing, and supports self-determination and community leadership.

• Ensure administrative systems and processes support quality improvement, service accountability and the achievement of program outcomes aligned with Closing the Gap priorities.

Qualifications & Experience –

Essential

1. Aboriginal or Torres Strait Islander descent (This is an identified position under Section 14D of the NSW Anti-Discrimination Act 1977)

2. Certificate III in Business Administration, Business Services or a related qualification, or equivalent demonstrated experience.

3. Demonstrated experience in providing high-level administrative support within a health, community or human services environment.

4. Sound knowledge of community health, public health and Aboriginal Health

5. A thorough knowledge of and association with the local Aboriginal community

6. Experience working with health service agencies, non-government organisation, schools, community groups and medical professionals at all levels

7. Knowledge of maternal, child and family health services, Aboriginal health or community services.

8. Excellent organisational and time management skills with the ability to prioritise competing demands and meet deadline

9. Continuous developing professional competence and qualifications

10. High level of written and verbal communication skills

11. High level computer skills including the use of Microsoft products and the ability to use or willingness to gain proficiency in the Communicare patient information management system and ANKA

12. Ability to hold all relevant security clearances including National Police Check and Working with Children clearance

13. Current valid driver’s license, minimum of Class “C” or equivalent

Core Competencies –

1.          Ability to build and maintain strong relationships with the local community.

2.          Strong interpersonal skills, including the ability to demonstrate empathy when required.

3.          Ability to build relationships with all levels of the organisation.

4.          High level communication, written and computer skills.

If this interest you, apply now!!

For instructions on how to apply please download the application pack by visiting http://durri.org.au/positions-vacant.php

Your application must address the selection criteria, or your application will be marked unsuccessful. 

To enquire about the role please call Paula Skinner on 04•••••151

Job Applications closing date is Wednesday 16 September 2025 5.00pm - No late applications will be accepted.