Store Manager - Healthcare Showroom

Independent Living Specialists (ILS) is one of the largest healthcare equipment providers in Australia. With 60 showrooms, 15 warehouses and 700+ staff across four states and more to come, we are a company on the move. Our growth recognises our industry leadership in solutions, innovation and quality customer service across our showrooms, home care, hospital and pressure care, and configured mobility.

We are seeking a passionate, experienced Showroom Manager to lead our Penrith team and take our customer experience to the next level.

As a Showroom Manager at ILS, you’re not just managing a store—you’re making a difference. You’ll lead a dedicated team, connect with the local community, and empower customers with products that truly improve lives. If you’re a people-first leader with a strong retail background and a drive to grow in the Allied Health space, we would love to speak to you further about this opportunity.

What your day looks like:

• Lead day-to-day showroom operations, including stock, sales, and customer experience.

• Take ownership of your showroom’s overall performance and success.

• Manage a heavy administrative workload and ensure accurate processing of sales and hire agreements.

• Use SAP to action quotes, invoices, purchase orders, and other transactions.

• Follow up with customers via email to provide updates and resolve enquiries.

• Coach, roster, and develop your team to meet and exceed sales targets.

• Build community relationships and grow business opportunities.
   

What's in it for you:

• Monday–Friday, 9am–5pm schedule – no weekends or public holidays.

• Attractive salary package + participation in our ILS Incentive Scheme

• Birthday leave + Company-paid parental leave

• Extensive ongoing training, coaching and career development

• A supportive, inclusive and purpose-driven team culture

• Access to employee perks, rewards and wellness benefits

Who you are?

• A self-starter with the initiative to drive results and relationships.

• Proven retail or sales leadership experience.

• Customer-focused and passionate about delivering real value

• Motivated, resourceful, and ready to make your mark in the healthcare space

• A great communicator and team player with a hands-on attitude

• Strong computer skills - SAP B1 experience an advantage

  
  

ILS is an NDIS Provider and therefore all ILS Employees are required to provide Right to Work in Australia.  This role will require you to hold a NDIS Worker Screening Check.

To find out more about ILS please go to https://ilsau.com.au/working-at-ils