Crown Spa is Sydney’s most exclusive luxury wellness experience, offering indulgent facials, massages and world-class treatments within a tranquil harbourfront setting. With 11 treatment rooms, vitality spa, steam room, infra-red sauna and experience shower facilities and outdoor terraces, it is a truly unique sanctuary for personalised self-care.

The Role:

We are seeking a Full-Time Spa Receptionist, in this role you will deliver a warm, professional welcome, manage bookings and enquiries and support daily spa operations while ensuring a seamless five-star guest experience. This role requires flexibility across a 7-day rotating roster, including weekends and public holidays.

Key Responsibilities:

• Deliver a warm, professional welcome to all guests and residents

• Manage bookings, enquiries, and updates efficiently

• Provide clear guidance on treatments and products

• Gift card sales

• Maintain presentation of reception and spa areas

• Support daily operations and therapist coordination

• Support management with stock take and any ad hoc tasks

• Promote services and retail to enhance guest experience

• Uphold five-star service standards at all times

About You:
You will bring experience in a luxury spa, hotel, or customer-facing environment, with strong multitasking skills and the ability to remain composed in a fast-paced setting. A passion for wellness and hospitality, excellent communication skills, confidence using booking systems, and a polished, professional presentation are essential.

NSW Responsible Service of Alcohol (RSA) certification is required for this position, as part of the role includes offering beverages to guests.

What’s on Offer:

• Opportunity to be part of a iconic hospitality brand

• Ongoing product training with world-class brands

• Complimentary meals at our on-site staff restaurant + discounts at various F&B venues on property

• Generous accommodation discounts across Crown Resorts in Sydney, Melbourne & Perth

• Chance to take part and be rewarded in Crown’s group-wide recognition and awards program

• Ability to be an active member and contribute to Crown’s community, diversity & inclusion committees

• Access to discounts with our corporate partners – including tickets to events, performances and more

*Must have full working rights