Motor Assessing Manager

The role

The Motor Assessing Manager is responsible for leading, developing & driving the Assessing Business via a team of technical, process and customer service experts to drive market-leading cost capabilities via the application of Auto & General’s Repair Method and Assessing Quality Assurance Framework.

• Celebrate success whilst promoting a culture of high performance.
• Act as an escalation point for complex complaints and manage team and supplier referrals.
• Coach and mentor your team by building relationships with individual team members, setting clear goals, providing constructive feedback and fostering learning opportunities.
• Act as a role model by demonstrating our values and influencing how they are lived within your team.
• As a representative of the Leadership Team, demonstrate your capacity to self-manage and positively influence those around you.
• Lead the team to achieve the organisation's expectations for quality business results.
• Help team members connect their day to day work with Auto & Generals’ purpose.

What experience you’ll bring

• Leadership experience (both line leadership and thought leadership through influencing stakeholders outside of line).  
• Analytical skills, high level of problem solving and systems thinking.   
• Ability to lead innovation and change, including personal resilience.
• Experience and knowledge of the motor body repair industry.
• Demonstrated ability to acquire and apply new learning to improve business performance.
• Ability to work independently, manage time efficiently & excellent communication skills.
• Demonstrated ability to meet service delivery expectations, along with commercial acumen.
• Valid Driver’s licence and a relevant Trade qualification.

The benefits of working at A&G

• Be rewarded - we recognise high performance and reward our people for their hard work through bonuses and other perks.
• Options for leave - life happens, so we’ve got volunteer days, an additional paid ‘ME’ day, paid parental leave and the opportunity to purchase additional leave to cover all of the big stuff.
• Grow with us - we’ve got learning and professional development opportunities to suit everyone.
• Give back - our A&G Difference program gives you the power to change our community for the better through volunteering, fundraising and donation opportunities for causes that you’re passionate about.
• Take care of yourself - your wellbeing is important to us and our healthy mind and body hub, mental-health support and fitness discounts will help you be your best self.
• Celebrate the wins - we love sharing our successes and celebrating together - join us and you’ve got a ticket to our many on-site events throughout the year, family fun days and annual celebrations.
• Save money - as well as discounts on insurance products, we’ve teamed up with some incredible retailers, hospitality providers and others to bring you discounts on your purchases, no matter where you are in Australia.
• Perks App - Access to an employee benefits and discounts app called ‘Perks’ offering your great discounts, offers and programs across a range of areas

About us

Auto & General (A&G) is the fastest-growing major Motor and Home insurer in Australia, providing insurance products and solutions to safeguard a brighter future for our customers and community. 

Our range of general insurance products including Car, Motorcycle, Home, Contents Pet and Travel products are delivered through our multi-award-winning brand Budget Direct and partnerships with leading brands - ING, Qantas, Virgin Money and Coles Insurance.

We’re excited about the future and we’re always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia’s best insurer! If this sounds like you, apply today.

Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.

*A note from Auto & General to recruitment agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Auto & General is not responsible for any fees related to unsolicited resumes.