Venue Manager

About the Role
This is your opportunity to step into a hands on leadership role and help introduce the Yo-Chi experience to a brand new community.

As part of your onboarding, you'll complete comprehensive training at one of our Sydney venues before returning to Canberra to bring everything to life. You'll be fully supported every step of the way, setting you up for success ahead of opening.

If you thrive on leadership, creating great customer experiences and bringing positive energy to a team, keep reading.

About Yo-Chi
Chi is at the heart of everything we do. Yo-Chi has grown from a local idea into a movement, inspiring creativity, welcoming all ages, and spreading good energy through frozen yogurt.

We're growing across Australia and internationally, and it's all driven by our people. As a family owned business, we put our team and guests first, creating positive experiences, supporting each other, and making our venues a place where everyone feels welcome.

What you'll be doing

• Lead and inspire the team to deliver high energy, exceptional service
• Take responsibility for day to day venue operations, including rostering, stock management, cash handling and compliance
• Maintain product quality, food safety standards and operational excellence
• Coach, mentor and develop your team to reach their full potential
• Monitor and drive key venue KPIs and team performance
• Ensure the venue looks sharp, runs safely and delivers a memorable guest experience
• Support the wider leadership team to achieve venue goals
• Be hands on in the venue and lead by example, especially during busy periods

What we're looking for

• Proven leadership experience in hospitality, retail or QSR
• Strong operational skills, including rostering, stock management and team performance
• A hands on leader who isn't afraid to jump in and get things done
• Ability to build a positive team culture and genuinely connect with your people
• Strong communication skills and the ability to adapt your approach to different team members
• Calm under pressure, resilient and able to think on your feet
• Availability across a flexible Monday to Sunday roster
• Willingness to travel to Sydney for initial training before the venue opens

Why you'll love it here

• Competitive salary plus quarterly performance bonuses
• Free Yo-Chi every shift plus staff discounts
• Real career growth opportunities as we continue to expand
• Access to our Happiness Hub for wellbeing, learning and mental health support
• A genuinely fun team culture with socials, team dinners and a crew you'll love working with
• Flexible rotating rosters that work with your lifestyle
• Fully supported training in Sydney before opening your Canberra venue

This isn't just another management role. You'll be part of launching Yo-Chi's very first ACT venue, helping shape the team, set the standard and create a space that Canberra will love from day one.
Opportunities like this don't come around often.

Sound like your kind of role? Check us out on Instagram @iloveyochi or visit our website.

Please note: You must have full working rights in Australia to apply.