SENIOR AMAZON CONNECT SME (ONSITE LEAD)

About Us

ALOIS Australia is a leading Talent and Technology Solutions company, focused on helping businesses across the country build stronger teams, smarter processes, and sustainable growth.

We work with organisations in diverse industries to deliver integrated workforce and technology solutions, from innovative hiring strategies to end-to-end digital transformation. Our approach combines data, insight, and human expertise to help clients solve complex workforce challenges with clarity and confidence.

Through our deep industry experience and commitment to excellence, we provide scalable, high-performance solutions that deliver measurable impact. Whether it’s onshore project delivery, workforce optimisation, or specialised technology services, ALOIS Australia ensures results that truly make a difference.

From Sydney to Perth and everywhere in between, we’re driven by one purpose: to empower Australian businesses and professionals to thrive in a rapidly changing world of work. At ALOIS Australia, every challenge is an opportunity to innovate, and every partnership is built on trust, transparency, and long-term success.

Job Title – Senior Amazon Connect SME (Onsite Lead)

Job Location – Sydney

Employment Type – FTC

What Role You Will Play In Team

Role Summary

Serve as the onsite technical leader and customer-facing SME for Amazon Connect transformation, migration, conversational AI, enterprise integrations and managed service operations.

Key Responsibilities

Lead architecture and solution design; manage stakeholder workshops; guide offshore teams; oversee Amazon Connect implementation, migration, IVR/contact flows, routing profiles, integrations, governance, release management and production support.

Technical Skills

Amazon Connect, Contact Flows, Routing Profiles, Contact Lens, AWS Lambda, API Gateway, Lex, Transcribe, Translate, Polly, IAM, CloudWatch, DynamoDB, S3, EventBridge, REST APIs, CI/CD, Git, ServiceNow integrations.

Leadership Responsibilities

Provide technical direction, mentor engineers, drive best practices, review designs, manage risks and support executive-level customer engagements.

Preferred Experience

Global contact center transformations, multilingual solutions, voice-to-voice translation, cloud migration programmes, managed services and enterprise architecture engagements.

Certifications

AWS Solutions Architect Professional, AWS Developer Associate, AWS SysOps Administrator and related AWS certifications preferred.

Soft Skills

Executive communication, stakeholder management, consulting skills, problem solving and leadership.

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Learn more about ALOIS in Australia, visit our webpage ALOIS Australia

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EEO Statement

ALOIS Australia is committed to fostering a diverse and inclusive workplace. We provide equal employment opportunities to all qualified applicants and do not discriminate on the basis of race, colour, religion, sex, age, national origin, disability, or any other characteristic protected under applicable laws. We value diversity and believe it strengthens our people, our culture, and the outcomes we deliver.