Customer Support Coordinator

"At Opal HealthCare, we know that companies don’t succeed, people do." 
Our purpose is to bring joy to those we care for and our values of Compassion, Accountability, Respect and Excellence reflect that CARE is at the heart of everything we do. Opal HealthCare is one of Australia’s leading aged care providers with over 145 Care Communities and over 23,000 team members nationwide.

About the Role:

We're looking for a compassionate and organised Customer Support Coordinator to welcome new residents and lead our administration team at Morayfield Grove Care Community.

Morayfield Grove Care Community is conveniently located within a short distance of the Morayfield Shopping Centre, just 50 minutes north of Brisbane CBD. Our Care Community is a warm and welcoming place for people from all walks of life. With well-appointed indoor and outdoor living spaces throughout, there are plenty of spots to spend time with family or enjoy quiet moments of reflection. Our private dining room is popular with loved ones for celebrating milestones big and small. Our memory care neighbourhood provides a safe and inclusive environment for residents who are living with dementia.

What's on Offer:

• Permanent full-time role
• Monday to Friday
  
• 9am - 5pm
• Base rate + 12% superannuation
  

What You'll Do:

Conduct tours of the Care Community and manage the admission process for prospective residents and families

Act as a warm and knowledgeable first point of contact, guiding prospective residents and families through their journey to finding a new home.

Lead and inspire a team to deliver exceptional administrative and customer support services.

Build lasting, trusting relationships with residents, families, and key community partners.

Ensure our care community is a welcoming environment and a hub of connection.

Manage the efficient day-to-day operations of our administration function.

What You'll Need:

Experience in a client-facing role involving consultation and relationship building (aged care, healthcare, hospitality or community services highly regarded)

Proven leadership skills with experience coaching and mentoring a team

Exceptional organisational and communication skills with a genuine passion for helping people

An empathetic nature with the ability to manage sensitive conversations

Willingness to complete:

• Pre-employment medical
• Police check
• NDIS Worker Screening Check

Why Choose Opal?

True work-life balance — Stable and permanent hours
Career development through our Opal HealthCare Academy
Leadership pathways — Grow your career in a supportive, values-led environment
Paid parental leave — Industry-leading policy for primary and non-primary carers
$5,000 referral bonuses for bringing a friend onboard
National secondment opportunities to grow your career while exploring new locations
Sector-leading systems & innovation

Coordinate with Heart

Join a team where your skills in building trust and community directly bring joy to those we care for.

Apply now to take the next step in your leadership career with Opal HealthCare.