ServiceNow ITOM Senior Developer

About XPT

• XPT Software Australia PTY Ltd, incorporated in 2016, is a Software Services company
  
• XPT works with top clients across Australia in Banking, Insurance, Telecom, Retail, Energy, Mining and Manufacturing domains.
  
• We have 120+ technocrats in Australia working at our client locations. 
  
• XPT Software Australia is part of group companies which has global presence across India & Europe.
  
• We have served 100+ clients globally, fulfilling their onsite-offshore needs.
  

Key Responsibilities

• Design, develop, configure, and implement ServiceNow ITOM solutions, including Discovery, Service Mapping, Event Management, CMDB, Cloud Discovery, and AIOps.
  
• Collaborate with Business Analysts, Architects, and stakeholders to understand business requirements and translate them into technical solutions.
  
• Configure and customize ServiceNow ITOM applications based on functional and technical specifications.
  
• Develop and maintain Discovery schedules, patterns, probes, sensors, and MID Server configurations to ensure accurate infrastructure discovery.
  
• Implement and support Service Mapping solutions for business services, applications, and infrastructure components.
  
• Configure Event Management components, including event rules, alert correlation, alert aggregation, event transformations, operational intelligence, and remediation workflows.
  
• Design and develop integrations between ServiceNow and enterprise tools such as Splunk, Dynatrace, SolarWinds, Azure Monitor, AWS CloudWatch, AppDynamics, and other monitoring platforms.
  
• Develop custom applications, workflows, Flow Designer solutions, Script Includes, Business Rules, UI Policies, Client Scripts, and REST/SOAP integrations.
  
• Support CMDB implementation and maintenance activities, including CI class creation, relationship mapping, identification and reconciliation rules, and data quality improvements.
  
• Develop automation solutions using ServiceNow Orchestration, IntegrationHub, Flow Designer, and scripting frameworks.
  
• Troubleshoot complex platform issues related to Discovery, Service Mapping, Event Management, integrations, and CMDB operations.
  
• Create technical design documents, configuration guides, deployment procedures, and operational runbooks.
  
• Participate in Agile ceremonies, including sprint planning, backlog refinement, code reviews, and release management activities.
  
• Support User Acceptance Testing (UAT), defect resolution, production deployments, and hypercare activities.
  
• Ensure platform performance, scalability, security, and adherence to ServiceNow development best practices.
  
• Collaborate with infrastructure, cloud, network, and application teams to improve service visibility and operational efficiency.
  
• Provide technical guidance and mentoring to junior developers and implementation team members.
  
• Support CMDB governance initiatives and continuous service improvement programs.
  

Required Skills & Experience

• 6-10 years of overall IT experience with 4+ years of hands-on ServiceNow development experience.
  
• Strong experience with ServiceNow ITOM modules including Discovery, Service Mapping, Event Management, and CMDB.
  
• Expertise in JavaScript, ServiceNow scripting, Flow Designer, IntegrationHub, and Service Portal development.
  
• Hands-on experience with MID Servers, Discovery Patterns, Probes, Sensors, and Service Mapping implementations.
  
• Experience developing REST and SOAP integrations with external systems and monitoring tools.
  
• Strong understanding of CMDB data models, CSDM, Identification and Reconciliation Engine (IRE), and CMDB governance.
  
• Experience working with cloud platforms such as AWS, Azure, and GCP.
  
• Knowledge of infrastructure technologies including Windows, Linux, networking, virtualization, databases, and middleware platforms.
  
• Familiarity with ITIL processes including Incident, Change, Problem, and Configuration Management.
  
• Experience with Agile/Scrum development methodologies and DevOps practices.
  
• Strong troubleshooting, debugging, and performance optimization skills.