Reconciliation Officer

Reconciliation Officer, Ongoing opportunity based in Sydney CBD + hybrid working options available

• Opportunity to work in the Corporate Finance team supporting Service NSW Finance and Business Operations Team.
• Ongoing full-time role located in Sydney CBD
• SNSW Clerk Grade 5/6, Salary ($93,490 - $106,841+), plus employer’s contribution to superannuation and annual leave loading

About us

The Department of Customer Service (DCS) is a great place to work! Our values of accountability, trust, service, and integrity drive our initiatives and culture. We are passionate about putting the customer at the centre of everything we do and adopting new technologies to make government work better. Customer Service is a service provider and regulator, focusing on delivering first-class customer service, digital transformation, and regulatory reform to create better outcomes for the people of NSW.

About the role

In this hands-on role, you will be responsible for supporting business and financial operations across the Division, including, banking reconciliations and educating and supporting stakeholders to develop financial capability and improve accountability in financial business decision-making. You will be adept at completing time dependent reconciliations within scheduled time constraints, while challenged by a large, complex agency with high levels of accountability and transparency required.

Some of your key tasks will include:

• Prepare and complete daily and monthly reconciliations bank accounts.
• Reconcile payments against system totals, in order to identify and report on any discrepancies.
• Maintain accurate financial records within internal registers and SAP.
• Assist with month end close, including reconciliations, journals and supporting schedules.
• Investigate banking issues and resolve or report anomalies to ensure system issues are identified and all finances are accounted for.
• Contribute to process improvement strategies to address identified inefficiencies and ensure required processes are established to meet changing needs

About you

The successful applicant is a well-respected professional with proven experience in a similar setting. You can demonstrate systems and associated accounting experiencing, with specialisation in reconciliation, reporting, and their financial impact on business activities. Adept at working in a high-volume environment, you also possess stakeholder management skills and the ability to influence and advise business leaders and stakeholders. Above all, you will be highly organised and thrive on process improvement both within the team and across the department.

If you are an experienced leader with these attributes, we want to hear from you.

Your application should include a cover letter, and an up-to-date CV which outlines your relevant skills and experience.

Salary Grade 5/6, with the base salary for this role starting at $93,490 base plus superannuation

Click Here to access the Role Description . For enquiries relating to recruitment please contact Nicole Turner via nicole.turner@customerservice.nsw.gov.au.

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.     

Closing Date: 10am Tuesday 8th September

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace   
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 8276 8130 or csrecruitment@customerservice.nsw.gov.au.

For more information, please visit

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process