Inbound Business Banker (Contact Centre)

• Multiple opportunities available in our Business Services team
• Entry-level pathway into Business Banking
• Paid training provided to help launch your banking career

What's the role?

As an inbound Business Banker you'll be the first point of contact for business customers, providing exceptional service and support over the phone. Working within our inbound contact centre, you'll assist customers with a range of enquiries including account support, online banking access, technical assistance and everyday business banking needs.

What do I need?

This is a great opportunity to build your foundational understanding of Business Banking, with the potential to grow your career into opportunities such as senior servicing and sales roles, Home Lending positions, Local Business Banking and a range of other pathways across the bank.

To support our business customers this role requires availability to work a standard full time shift, on a rotating roster between 8:00am and 8:00pm, Monday to Friday, with occasional weekend availability required to support customer demand.

Key qualities include:

• 12 months customer service experience in any industry
• A genuine interest in banking, business or financial services
• Strong communication and relationship-building skills
• Ability to learn quickly and navigate multiple computer systems
• A positive attitude and commitment to delivering great customer outcomes
• Strong problem-solving skills and attention to detail
• A willingness to learn and develop new banking capabilities

As we're making a significant investment in your development, you'll also need to be able to commit to:

• An initial 9-week full-time training program (9:00am to 5:00pm) commencing 6 November 2026
• Transitioning onto a rotating roster upon completion of training
• Working between 8:00am and 8:00pm, Monday to Friday, with occasional weekend shifts when required

Why join us?

We’re obsessed with becoming our customers' #1 banking partner for life and we’re looking for people who are passionate about helping us achieve that goal. In return, we’re committed to making Westpac the best place to work in the country. Here are just a few of the ways we’re already doing that:

• Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates!
• Flexible work arrangements to help you achieve a greater work/life balance, and a variety of leave options including Culture, Lifestyle and Wellbeing leave.  
• Tailored learning and development opportunities to help your grow your career within the bank. 
• Lots of opportunities to ‘give back’ to the Community by getting involved in our many volunteering initiatives.

Create Your Future Today

To get started, simply click on the APPLY or APPLY NOW button.

We’re all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.

If you need any adjustments during the recruitment process, you can find more information and contact details on our FAQs and how to contact us page, under the ‘Diversity, Sustainability and Flexibility’ section.