Front Office Supervisor

Company Description

Discover Sofitel Sydney Wentworth – Where Heritage Meets Modern Luxury

Embark on a journey of luxury and excellence with Sydney’s iconic first international 5-star hotel! Sofitel Sydney Wentworth offers an unforgettable luxury escape, where guests discover the perfect blend of the French Zest and Sofitel luxury. 

Following the successful relaunch and transformation of Sydney’s iconic landmark, we are setting a new benchmark for excellence.

Discover the perfect blend of classic European style and Sofitel Luxury, with 436 beautifully appointed rooms and suites, modern meeting and event spaces, contemporary cuisine with a French twist, and our executive Club lounge - Club Millésime .

Job Description

• Deliver luxury service consistently, embodying Sofitel’s values of Excellence, Plaisir and Openness.
• Lead, coach and support the Front Office team throughout daily operations, ensuring a seamless and personalised guest experience.
• Oversee Front Office procedures and brand standards, supporting team training and communicating operational updates.
• Perform Front Desk duties as required, including check-in and check-out, guest requests, account enquiries and issue resolution.
• Coordinate VIP arrivals, group requirements, room allocations and communication across hotel departments.
• Manage guest accounts and open folios, supporting credit processes and ensuring accuracy across Front Office transactions.
• Drive hotel promotions, upselling opportunities and Accor Live Limitless (ALL) enrolments while supporting departmental targets.
• Support roster planning, onboarding and payroll administration, while proactively resolving guest concerns and maintaining smooth operations during peak periods or system disruptions.

Qualifications

• Previous experience in a luxury hotel Front Office environment.
• Team Leader or supervisory experience highly regarded.
• Current RSA and First Aid certification.
• Strong Front Office operational experience, including check-in/out, billing, payments and guest account management.
• Proven ability to lead, train and motivate a team, with exposure to rostering and shift coverage.
• Strong guest service and problem-solving skills, with the ability to resolve concerns professionally and empathetically.
• Proficiency in Opera Cloud PMS, including front and back-office functions and manual procedures during system outages.
• Competency in Microsoft Office and other relevant communication systems.

Additional Information

Why Join Sofitel Sydney Wentworth?

We value our people and offer:

• Global discounts on accommodation, dining, bars and more across 100+ Accor hotels and partner venues worldwide
• Generous leave entitlements, including birthday leave and up to 12 weeks parental leave
• 30% team member dining discount across our signature venues: Tilda, Bar Tilda, Delta Rue and Wentworth Bar
• Career development opportunities within a globally recognised luxury hospitality brand
• Ongoing learning and development, working alongside industry leaders
• A complimentary hotel stay package to celebrate your work anniversary
• Free 24/7 access to our Employee Assistance Program for confidential wellbeing support

 Our commitment to Diversity & Inclusion:
We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know. 

Please note that full working rights in Australia are required for this role.