Burger Urge | Rockhampton

Assistant Venue Manager

Burger Urge (BU) has been making delicious and juicy burgers for 19 years! We believe in making burgers the way they should be. We use premium local ingredients for our delicious, classic, and on-trend recipes.

Burger Urge is a fast-growing and dynamic restaurant chain with a passion for burgers. We are looking for an experienced and hands-on Assistant Venue Manager who is committed to delivering exceptional customer service and driving a positive workplace culture. We don't want a clipboard manager - we want someone who is motivated, hardworking, and embraces change.

Our vision is not just to grow a ‘successful restaurant chain’ or a ‘great burger brand’ – This is a narrow view of who we are as individuals & as a collective. 

Our vision is to develop a group of companies that seamlessly integrates beautiful product design in the areas of food and entertainment, music, film, art, and fashion in order to create one of the world’s leading food, retail & lifestyle brands. 

Our vision is to redefine the food and hospitality industry just as Apple redefined computers and how Nike redefined sporting apparel. 

Our vision is to reimagine a better future for our industry, people, animals, and planet, and create beautiful products and experiences that reflect our interests, values, beliefs, and aspirations as individuals and as an organisation.  

As our Assistant Venue Manager, you will be responsible for leading a team of enthusiastic staff members and ensuring that our customers receive the highest level of service. You will oversee the daily operations of our restaurant, including managing inventory, scheduling staff, and maintaining our facilities.

The Role

• Assist the Restaurant Manager in all aspects of managing the restaurant, including but not limited to staff management, food safety, customer service, inventory management, and financial performance.
• Train and supervise staff, ensuring that all employees are properly trained in company policies and procedures.
• Ensure that the restaurant meets all food safety and sanitation standards, as well as local, state, and federal regulations.
• Maintain inventory levels and order supplies as needed to ensure efficient operations.
• Develop and implement strategies to improve sales and customer satisfaction.
• Handle customer complaints and resolve any issues in a timely and professional manner.
• Manage the scheduling of employees and ensure that all shifts are covered.
• Assist in the development and implementation of marketing and promotional activities.
• Maintain a clean and organized restaurant environment.

For the right candidate with current working rights in Australia, there are potential sponsorship opportunities after successfully completing the probationary period.

Burger Urge Perks

• Generous employee discount on all menu items and merchandise
• Growing company with expanding roles and promotion pathways
• Strong market position within the industry with ongoing job security assured.
• Burger Urge is the most creative brand in the industry today, which flow into our operating structure and management processes.

What are we seeking?

• Minimum of 2 years of experience in a management or supervisory role in the restaurant or hospitality industry.
• Strong leadership and communication skills.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Knowledge of food safety and sanitation regulations.
• Ability to work flexible hours, including evenings and weekends.
• Excellent customer service skills.

If you are an energetic, hardworking, and motivating individual who is passionate about delivering exceptional customer service and driving positive change, we would love to hear from you. Please submit your resume detailing your experience and qualifications for the role.

**Job will remain open for 4 weeks unless suitable applicant found earlier**

We cannot wait to get you onboard!