Coordinator, Medicare Mental Health x 2 roles

• 1 x full-time, fixed term and 1 x part-time 0.9 FTE fixed term opportunities until to 30 June 2027

• location negotiable across Tweed Heads, Ballina, Coffs Harbour or Port Macquarie

• Hybrid work with office/home-based options.

About the Role

The Coordinator, Medicare Mental Health Referral Spoke Service, as part of the NSW Medicare Mental Health Initial Assessment and Referral state-wide service, is responsible for providing consumers with referrals to local person-centred services, tailored to meet their needs and preferences, as close to home as possible utilising a stepped care approach. You will partner and collaborate with the Referral Spoke Clinical Lead and Team, the Senior Manager, Medicare Mental Health, and key stakeholders across the footprint to strengthen the referral pathways between the centralised Medicare Mental Health Initial Assessment and Referral telephony service, the Medicare Mental Health Centres, and a range of community mental health and social services across our region.

Who we are

Healthy North Coast (HNC) is an independent, not-for-profit organisation committed to improving the health of our North Coast communities through quality primary health care. We proudly deliver the Primary Health Network (PHN) Program across the stunning north coast region from Tweed Heads to Port Macquarie across Bundjalung, Githabul, Gumbaynggirr, Dunghutti, Birpai and Yaegl lands.

Benefits, Culture and Inclusion

• be part of a high performing team making an everyday difference to the health of North Coast communities

• above award salaries with not-for-profit salary packaging benefits up to $15,899 p.a. to increase your take-home pay

• organisational ACON membership

• commitment to professional growth with learning and development support and career pathways

• Employee Assistance Program.

We are proud of our inclusive workplace that embraces diversity of backgrounds and differences to realise the potential of our employees. Our roles can be worked flexibly, and we encourage applications from Aboriginal and/or Torres Strait Islander people, people with disability, LGBTQ+ and people from culturally diverse backgrounds.

About You

1. experience with or knowledge of mental health, suicide prevention and alcohol and other drugs organisations/care pathways across the footprint

2. ability to establish and build partnerships with key stakeholders.

3. understanding and working knowledge of the Medicare Mental Health Initial, Assessment and Referral service model or other referral programs is highly desirable.

4. a strong communicator with the ability to tailor spoken/written communication accurately and effectively

5. experienced in taking initiative for your own work while ensuring a high quality of work is produced and outcomes met in a timely fashion.

6. relevant post-secondary qualifications desirable. 5+ years’ experience in similar position.

To learn more / apply

To access the position description, visit the careers page of our website via https://hnc.org.au/about/our-organisation/join-our-team/. To apply, please send your resume/CV and cover letter addressing the selection criteria listed above via seek or to ••••@hnc.org.au.

Please contact us if you require any reasonable adjustments to participate in the recruitment process at ••••@hnc.org.au.

Applications close 9:00 am Monday 21 September 2026