Senior Customer Service Agent – Transport & Logistics

____ UNITY _____ INTEGRITY _____ INNOVATION _____

About Us:

At TIG, we’re more than just a workplace; we’re a comm-unity.

We believe in fostering a supportive, collaborative, and high-performing culture where everyone can thrive.

Established in 2003, TIG Freight Management is one of Australia’s leading providers of total freight management and logistics solutions.

www.tigfreight.com

What We Offer:

• Hybrid Working Arrangements
• Employee Assistance Program
• Free parking
• Company Paid Parental Leave
• Novated Leasing
• Flexible Working Arrangements
• Team Socials
• Annual Service Recognition and Values Awards
• Company Wide End of Year Events
• Monday to Friday 9:30 – 17:30
• Genuine Career Progression
• Paid Birthday Leave!

About the role:

As a National Freight Investigator, you will support your dedicated portfolio of customers, and follow up and resolve their enquiries, whilst keeping them in the loop on a regular basis.

We are a stand out due to our response times and proactive follow up back to our customers.

They LOVE us!

Enquiries mostly relate to:

• Delivery ETAs
• Short and damaged freight
• Monitoring of urgent consignments

The day looks like this:

• Lodge enquiries, bookings and provide quotes;
• Provide tracking and tracing information to clients and customers via phone and email;
• Generate consignment paperwork for customers;
• Assist customers in determining the best carrier for their request;
• Lodge enquiries, bookings and provide quotes.

This role involves client site visits with our Sales Team on an ad hoc basis.

About YOU:

• You want career stability
• You want a well paced, friendly working environment
• You’re known for your great customer service ethic
• You’re thorough, and keep great, detailed notes in the system

These roles don’t come up often and they’re for people who want a stable, fun and happy place to be.

If you feel that this description reflects your current skill set and aligns with the kind of environment you thrive in, we’d love to hear from you.

In our hiring process, we prioritise both skills and personality, aiming to find a candidate who aligns well with our team culture.

Before formal application, we’re open to discussing the role to ensure it aligns with what you’re looking for. Don’t hesitate to reach out to me – Alexandra on 0491 260 210, but don’t wait too long to apply!

Previous candidates – no need to reapply

Agencies – no thank you – we got this 🙂

Successful candidates will have evidence of work rights in Australia and a clear and valid police record check prior to commencement.