Food & Beverage and Operations Manager

At ICC Sydney, Australia's leading convention, exhibition and entertainment precinct, we're more than just a world class venue and brand - we're a community of passionate professionals dedicated to putting our people first. As part of our close-knit team, you'll help deliver unforgettable events and experiences in a space that fosters creativity and collaboration.

The Consortium involving Darling Harbour Live, Placemaking NSW, and ICC Sydney, as part of the Public Private Partnership (PPP) delivering ICC Sydney, includes the architectural landmark - The Cutaway, as part of the PPP portfolio. With its striking architecture and prime location in the heart of Barangaroo, The Cutaway is a premium stage for festivals, immersive experiences, corporate launches, exhibitions, gala dinners and creative industry showcases - making it an extraordinary location for our team members to work.

We prioritise inclusivity and support, creating an environment where every team member can thrive. If you need any adjustments during the recruitment process, don't hesitate to reach out to our team at *******@iccsydney.com or call 02 9215 7***. You can also connect with one of our internal diversity streams for additional support.

About this opportunity:

ICC Sydney are looking for a passionate and experienced, Food & Beverage professional as our next Event Delivery Manager to join our world-class team. No two days will be the same while you empower our team to deliver extraordinary service for a multitude of events across our venues.

Our ideal candidate is a confident Food & Beverage operational leader with a proven track record in delivering large and complex events, and high-volume food & beverage services preferably within large scale events venues or sports arenas. You should possess a passion and deep understanding of food & beverage operations, including operational delivery, security, risk, and safety and proven success in managing complex operations with onsite execution. Excellent written and verbal communication skills are essential, to create relationships with both internal and external stakeholders, assisting in the delivery of world class events.

In this role, you will:

• Act as the key point of contact and escalation for clients and stakeholders during event tenancy, ensuring all service requests, operational needs, and issues are resolved efficiently and to the highest standard.
• Lead, mentor, and manage a large, diverse team across event operations and food & beverage services, fostering a high-performance culture focused on service excellence and accountability.
• Oversee coordination with internal departments including logistics, technical services, and hospitality to ensure seamless, end-to-end event delivery.
• Drive operational excellence by implementing and maintaining best-in-class standards in client service and guest experience, reinforcing ICC Sydney's reputation as a premium event destination.
• Oversee the delivery of premium food & beverage and operations across multiple events, ensuring extraordinary guest experiences, compliance with responsible service requirements, effective workforce deployment, and achievement of service, quality, and financial performance targets.

Why ICC Sydney?

ICC Sydney offers more than just a job - we provide the chance to be part of something extraordinary. We create world class experiences while fostering a collaborative, inclusive culture where your ideas and skills are valued.

As part of our team, you'll help deliver unforgettable events and experiences while enjoying a range of exceptional benefits, including:

• Free and fresh daily meals.
• Uniform supplied and laundered
• Heavily discounted car parking and dry cleaning.
• Additional and generous leave opportunities including paid wellbeing leave, volunteer leave and parental leave.
• Purchased leave, novated leasing and salary sacrificing options.
• Access to exclusive health insurance offers and an executive superannuation arrangement.
• Team social events; regular companywide meetings and networking, annual awards night, social clubs and committees and diversity and inclusion activations.
• Access to discounted or complimentary event tickets.
• A coffee and pastry on us, on your birthday.
• Regular professional development and learning opportunities.
• We encourage your work life balance and offer flexibility to suit you.
• As an international company, ASM Global can offer future career opportunities throughout our global network of venues.
• CBD location close to public transport and in the heart of the Darling Harbour precinct.

ICC Sydney is committed to prioritising equitable, sustainable and innovative practices for all team members and visitors. This includes people with all abilities, First Nations Peoples, people across all generations, LGBTQIA+ individuals, new Australians, parents and carers, and families of all structures. Our diverse, passionate team drives a culture of collaboration, inclusion and service excellence.

Required Skills & Experience:

This is a great opportunity to be part of a high performing team who oversee the delivery of over 700 events a year. If you love event operations, food and beverage, thrive in a high energy fast-paced environment and have a collaborative and inclusive approach to event operations management, then this role might be for you. You will also have:

• Demonstrated experience leading large-scale food & beverage operations, specifically within venues, hotels, convention centres or stadiums.
• Minimum four years industry experience including two years in a senior supervisory role.
• Valid NSW Responsible Service of Alcohol accreditation.
• Demonstrated ability to deliver a high level of customer service.
• Demonstrated ability to lead large operational teams.
• Working knowledge of WH&S legislation, risk assessment practices, food safety standards and NSW liquor laws and regulations.
• Exceptional communication and interpersonal skills, with the ability to influence stakeholders across multiple teams
• Strong organisational skills and attention to detail, with the ability to manage multiple priorities
• Willingness to work in a team or autonomously with minimal direction.
• Valid working rights in Australia.
• You must be 18 years or over.

What to expect next:

If this sounds like the right role for you, we look forward to receiving your application.

At ICC Sydney, we trust your resume covers your skills, but we're also looking for like-minded passionate, and friendly people to continue to build on our strong culture. Should your application progress, you will be invited to attend an interview.

To be eligible for employment you must have valid working rights in Australia.

Please Note; relevant screening checks will be conducted as part of the recruitment process. This includes a National Police Background Check for successful candidates. You will also be required to show proof of identity that meets the 100-point check. Shortlisted candidates may also be required to complete an appropriate and relevant health assessment as part of the recruitment process.

Join us at ICC Sydney, where you can bring your best, whole self to a team that truly puts people first.