Lead Management Executive + Web Designer + Video Content Creator

We are looking for a hands-on, proactive and results-driven professional who can take ownership of lead management, website development and digital content creation.

This is a multi-skilled role where Lead Management is the primary responsibility, supported by website management and video/content creation.

• Manage incoming leads from Google Ads, Facebook, Instagram and website enquiries

• Respond to new leads promptly and professionally

• Follow up leads through phone, WhatsApp, SMS and email

• Maintain regular follow-ups until leads are booked, converted or closed

• Update CRM with lead status, notes and next actions

• Track the complete journey from Lead → Contact → Appointment → Conversion

• Monitor lead quality and identify opportunities to improve conversion

• Work with Google Ads and Meta Ads (Facebook & Instagram)

• Monitor key campaign metrics including CPC, CPL, CTR, conversions and cost per acquisition

• Maintain and improve lead-management workflows and automations

• Provide regular reports on leads, appointments, conversions and campaign performance

• Design, develop and maintain WordPress websites

• Create professional and conversion-focused landing pages

• Update website content, images, videos, forms and banners

• Improve website layout, speed and user experience

• Basic SEO and Google Analytics knowledge

• Integrate website forms with CRM and lead-management systems

• Troubleshoot basic WordPress and website issues

• Ensure lead tracking and enquiry forms are working correctly

• Create and edit professional Reels, Shorts and promotional videos

• Edit videos for Instagram, Facebook and YouTube

• Convert long-form videos into engaging short-form content

• Add captions, graphics, transitions, music and branding

• Create thumbnails and social media graphics

• Schedule and publish social media content

• Repurpose content across multiple digital platforms

Preferred tools: Adobe Premiere Pro, After Effects, Photoshop, Canva, CapCut or similar.

• Strong experience in lead management and lead conversion

• Practical knowledge of Google Ads and Meta Ads

• Experience with CRM and marketing automation systems

• Strong WordPress/web design skills

• Good video editing and content creation capabilities

• Understanding of SEO, Google Analytics and digital marketing

• Excellent written and spoken English

• Strong follow-up and communication skills

• Highly organised and able to manage multiple responsibilities

• Ability to work independently and take ownership of results

We need someone who is genuinely hands-on and can personally:

Manage Leads → Follow Up → Convert → Manage CRM → Build & Update Websites → Create Content → Track Results

Please provide:

1. Your updated resume

2. Details of your lead-management experience

3. Google Ads and Meta Ads experience

4. CRM platforms you have worked with