Customer Experience Officer

Join Paramount Liquor and Build Your Career with One of Australia's Leading Independent Liquor Wholesalers
  
At Paramount Liquor, we're passionate about delivering outstanding service to our customers every day. As one of Australia's largest independent liquor wholesalers, we're continuing to grow nationally, and we're looking for customer-focused professionals to join our Customer Experience team.
  
If you enjoy building relationships, solving problems and delivering exceptional service in a fast-paced environment, this is an opportunity to join a business that values its people, invests in development and offers genuine career progression.
  
Why Join Paramount Liquor?

• Join one of Australia's leading independent liquor wholesalers
• Be part of a growing national FMCG business with exciting expansion plans
• Supportive, collaborative and high-performing team culture
• Ongoing training and career development opportunities
• Competitive salary package
• Staff discounts and additional employee benefits
• Genuine opportunities for career progression across the business

About the Role
  
As a Customer Experience Officer, you'll be the first point of contact for our customers, delivering exceptional service while supporting our sales and operations teams. You'll play an important role in creating positive customer experiences and ensuring every interaction reflects the high standards Paramount Liquor is known for.
  
Your responsibilities will include:

• Providing exceptional customer service via phone and email
• Processing customer orders accurately and efficiently
• Managing customer enquiries and providing timely resolutions
• Building strong relationships with customers across the hospitality and liquor industries
• Working closely with Sales, Warehouse and Logistics teams to ensure a seamless customer experience
• Maintaining accurate customer records and order information
• Identifying opportunities to improve service and support customer success
• Contributing to a positive, collaborative and high-performing team environment

About You
  
You're someone who genuinely enjoys helping people, thrives in a busy environment and takes pride in delivering outstanding customer service.
  
You'll bring:

• Excellent communication and relationship-building skills
• A professional, friendly and confident phone manner
• Strong organisational and time management skills
• A proactive and solutions-focused mindset
• The ability to manage multiple priorities in a fast-paced environment
• High attention to detail and accuracy
• A positive attitude with a willingness to learn and grow
• Experience in customer service, FMCG, wholesale, hospitality, contact centres or a similar environment is highly regarded

Why Paramount Liquor?
  
For more than 30 years, Paramount Liquor has been helping hospitality venues, independent retailers and customers across Australia with an extensive portfolio of leading local and international brands. Our continued growth is driven by great people, strong relationships and a commitment to delivering exceptional service.
When you join Paramount Liquor, you'll become part of a business where your contribution is recognised, your development is supported and your career has room to grow.
  
Apply Now
  
If you're ready to build your career with a growing Australian business and become part of a team that's passionate about delivering exceptional customer experiences, we'd love to hear from you.

Apply today and join the team at Paramount Liquor.