FMHSS Service Manager VIC

About Us...

At Breakthru, we're all about people – their goals, their potential, and their future. As a trusted leader in disability, mental health, and employment services, we empower individuals to thrive through personalised, strengths-based support. From daily living to education, employment, and community connection, we’re here to back every breakthrough moment.
 
As part of the Royal Rehab Group, you’ll be backed by one of Australia’s most respected not-for-profits, with over 125 years of experience delivering life-changing disability and rehabilitations services. This means you’ll have the stability, resources, and support to grow your career and make a real impact in people’s lives. 

At Breakthru, you won’t be stuck behind a desk — you’ll be out in the community, working side-by-side with clients where it matters most. Whether it's in homes, workplaces, or local neighbourhoods, you'll build real connections and help people achieve their goals in real-world settings. Join a values-driven team that supports your growth, offers meaningful work, and empowers you to make a real difference every day. 
  
We offer a vibrant, inclusive culture the values your expertise. 

 
About the role…

In this leadership position, you will oversee the delivery of high‑quality, person‑centred services for children, young people, and families across multiple sites. You will ensure customer plans are current and aligned to individual goals, embed trauma‑informed and evidence‑based practice, and design programs that strengthen wellbeing and resilience. Your role includes managing caseload distribution, providing operational oversight, coordinating school holiday programs, and ensuring compliance with quality, safety, and legislative requirements. You will also lead and mentor teams, build strong community partnerships, manage budgets and performance targets, and contribute to continuous improvement, reporting, and funding submissions.
  
Key responsibilities include: 

• Service leadership — Oversee high‑quality, person‑centred services across multiple sites.
• Program and practice quality — Embed trauma‑informed, evidence‑based practice and ensure customer plans are current and goal‑aligned.
• Operational management — Manage caseloads, site operations, and school holiday program coordination.
• Team leadership — Lead, mentor, and support staff across remote and hybrid teams.
• Stakeholder and community engagement — Build strong partnerships with families, youth services, and interagency networks.
• Performance, compliance, and improvement — Manage budgets and targets, ensure safety and compliance, and contribute to reporting and continuous improvement.

About you…

You are an experienced leader who brings a strengths‑based approach to working with children, young people, and families. You thrive in dynamic environments, enjoy supporting teams to deliver exceptional outcomes, and are confident managing operations across multiple sites. You communicate with clarity, build strong relationships with stakeholders, and bring a culturally responsive mindset to your work. You are committed to delivering high‑quality, person‑centred services and have the capability to balance strategic oversight with hands‑on leadership when required.
  
Skills & Experience

• Diploma in Human Services or related field, or equivalent experience.
• Strengths‑based practice experience with children and families.
• Proven ability to lead, coach, and supervise teams, including remote/hybrid staff.
• Experience supporting children and young people with mental health challenges.
• Strong capability in coaching teams to meet KPIs and service outcomes.
• Ability to analyse workforce/performance data and turn insights into action.
• Experience working within quality, compliance, and continuous improvement frameworks.
• Excellent organisational, problem‑solving, and decision‑making skills.
• Advanced written and verbal communication skills.
• Strong influencing, negotiation, and conflict‑management abilities.
• Demonstrated success leading teams in remote and hybrid environments.
• Commitment to delivering an exceptional customer experience.
• Criminal record check (essential or willing to obtain) 
• Working with children’s check (essential or willing to obtain) 
• NDIS Workers screening clearance (essential or willing to obtain) 
• Willingness to undertake interstate travel for hands‑on leadership.

Your Royal Rewards…

• Salary Packaging: Up to $18,550 salary packaging benefits (lower your taxable income and increase your take home pay!) 
• Benefits: Fitness Passport & HCF Private Health Insurance discounts 
• Maxxia Rewards: Enjoy a huge range of discounts through our salary packaging partner 
• Career growth: Genuine career opportunities  
• Portable LSL: Access to portable long service leave for eligible candidates 
• Work life balance: Flexible work arrangements  
• Salary: Competitive remuneration  
• Leadership: Supportive and experienced leadership team  
• Culture: Friendly and close-knit team environment 

We know diversity makes Breakthru a great place to work, and we are committed to building an inclusive workplace culture that reflects the people we serve. We encourage applications from all members of our community, including Aboriginal and Torres Strait Islander peoples, LGBTIQA+ individuals, people with disability, and those from culturally and linguistically diverse backgrounds. 

If you require any adjustments to participate equitably in the recruitment process, or to support you in the workplace should you be successful, please let us know. We are committed to creating an inclusive and accessible environment where all individuals can thrive. 


What’s next… 
  
If this sounds like the perfect role for you, address the essential criteria in your cover letter and APPLY NOW to start your journey with us!   

Please note, only applicants that address this essential criteria will be considered.

Visit our Breakthru careers page for more information: 
www.Royalrehabgroup.com.au/careers/  

The successful applicant will be required to provide and undergo pre-employment checks including but not limited to a current criminal record check, working with children check, employment history, driver's license and referee checks. Vaccination against infectious diseases is strongly encouraged.