System Support & Business Analytics Lead - Annerley

SYSTEM SUPPORT & BUSINESS ANALYTICS LEAD

PERMANENT FULL-TIME

ANNERLEY

At RFQ, behind every service are people, stories and goals – and behind the decisions we make is information that helps us understand whether we’re making the difference we set out to make. We’re looking for an experienced System Support & Business Analytics Lead who sees more than data on a page. Someone who understands that good information can tell a story, uncover what needs attention, challenge the way we think and help an organisation make better decisions for its people, services and communities.

Leading our Performance and Analytics and CIMS teams, you’ll bring together organisational reporting, business intelligence, business analysis and client information management to help RFQ see the bigger picture. You’ll turn complex information into meaningful insight, giving our Executive Team, Board and service leaders greater visibility of what’s happening across RFQ, where opportunities exist and where our attention can make the greatest difference. You’ll also help shape the client information environment that sits behind our services – strengthening the quality, integrity and use of information so our teams have systems and information they can trust to support their work. 

This is an opportunity to lead a specialist function with genuine organisation-wide influence. Your work may happen behind the scenes, but its impact will be felt much further – helping RFQ learn, improve and make thoughtful, evidence-informed decisions that ultimately support better experiences and outcomes for the people and communities we walk alongside.

What you’ll be doing

You’ll lead a specialist function with broad organisational reach, including:

• Guide and develop the Performance and Analytics and CIMS teams, setting priorities, building capability and ensuring continuity of critical reporting and information services.
• Oversee organisational reporting across contractual, funding, service, outcomes, executive and Board requirements, ensuring information is accurate, meaningful and delivered when it matters.
• Turn complex organisational information into clear business intelligence and insight that supports executive oversight and evidence-based decision-making.
• Provide functional stewardship of RFQ’s Client Information Management environment, strengthening data quality, governance, business rules and system practices that support service delivery, outcomes reporting and billing assurance.
• Drive complex business analysis and improvement, translating organisational needs into practical, sustainable reporting, information and business solutions.
• Shape and continuously improve business intelligence and analytical solutions, including Power BI and Power Platform.
• Partner across service delivery, corporate teams, ICT and external vendors to strengthen reporting, information management and organisational capability.

This is business-side system stewardship rather than an ICT role. You’ll bring a strong understanding of how systems, data and information need to work for the business, while partnering with ICT and technical specialists where technical expertise is required.

What you’ll bring!

You’re an experienced leader who can move comfortably between the bigger organisational picture and the detail required to make reporting, analytics and information systems work well.

You’ll bring:

• Demonstrated people leadership experience within a reporting, analytics, data, business intelligence or comparable function.
• Strong experience across business analysis, organisational reporting, analytics and complex cross-functional improvement.
• Experience providing functional stewardship or business ownership of a client, case management, CRM or comparable information system.
• Advanced hands-on Power BI capability, including data transformation, modelling, DAX, dashboards and reporting.
• Experience developing practical business solutions using Power Apps, with broader Power Platform capability highly regarded.
• Strong analytical capability and the ability to turn complex information into meaningful measures, insights and advice.
• Experience interpreting contractual, service, compliance or reporting requirements and translating them into effective business and information solutions.
• Strong judgement, communication and influencing skills, with the ability to work effectively with operational teams, corporate functions and senior leaders.
• Relevant tertiary qualifications in business analysis, information systems, data analytics, business, technology or a related discipline are desirable, or you may bring substantial equivalent experience.

Why RFQ?

At RFQ, we believe everyone deserves the opportunity to live a fulfilling life and feel connected to their community. For more than 50 years, we’ve supported people across Queensland through services that promote hope, wellbeing, independence and inclusion. When you join RFQ, you’re joining a purpose-driven organisation where people come first. You’ll be part of a supportive and collaborative workplace that values Respect, Bravery, Compassion and Striving for Excellence, with the opportunity to use your expertise to strengthen how we work and contribute to better outcomes for the people and communities we support. 

By joining us, you’ll have access to:

• Competitive remuneration commensurate with skills, qualifications and experience, plus superannuation.
• Salary packaging benefits of up to $15,900 for general living expenses and an additional $2,650 for entertainment expenses, including access to novated leasing.
• Free Employee Assistance Program (EAP) for you and your immediate family.
• Flexible working arrangements.
• Ongoing learning, career progression and professional development opportunities.

Every role at RFQ contributes to something bigger. Behind every service are people, stories and goals, and this role will help ensure our leaders and teams have the information, insight and systems they need to make decisions that support them.

Your opportunity starts here!

If you’re passionate about turning complex information into meaningful insight, building reporting and analytics capability, and helping leaders make better-informed decisions, we’d love to hear from you. Bring your leadership, analytical expertise and curiosity to a role where you can shape how information is understood and used across RFQ. Help us strengthen the reporting, analytics and client information capability that supports effective governance, continuous improvement and better decision-making across our organisation.

For more information about the role, see the Position Description or contact Executive Director Business Services and Finance, Mark Davey at mark.davey@rfq.com.au.

The successful applicant will be required to meet RFQ’s applicable criminal history and screening requirements.

Applications close 7 September 2026 at 11:59pm.