Customer Experience Coordinator

POSITION: Customer Experience Coordinator

LOCATION: Adelaide Fringe Head Office & Festival Sites

REPORTS TO: Assistant Customer Experience Manager

• Demonstrated experience in a ticketing, box office or customer service leadership role in festivals, events or venues
• Experience leading teams of staff or volunteers in a fast-paced environment
• Familiarity with ticketing systems (Red61 or similar)
• Strong computer literacy across Microsoft Office, Google Suite and digital tools
• Ability to work evenings, weekends and public holidays across a 7-day rotating roster, particularly during the Adelaide Fringe festival period (Monday 8 February – Sunday 21 March), and potentially during Christmas activations
• Understanding of, or willingness to develop, accessible and inclusive customer service practices
• Desirable: Experience with rostering systems such as Employment Hero
• Desirable: Experience in an open-access arts festival 
• Desirable: Experience supporting customers with accessibility or access needs 

Soft Skills & Personal Attributes

• Confident, positive leader who motivates teams and sets the tone on shift
• Calm under pressure with strong problem-solving skills
• Excellent communicator with customer-first mindset
• Organised and detail focused while managing multiple priorities
• Flexible, approachable and collaborative