Medical Records Officer

About us

Durri Aboriginal Corporation Medical Service (ACMS) is an Aboriginal Community Controlled Primary Health Service. For over 40 years, Durri ACMS has provided essential and culturally appropriate health care to Aboriginal and Torres Strait Islander people located in Kempsey, Nambucca Heads, and surrounding communities.

Our primary health service site in Kempsey is located on the traditional lands of the Dunghutti people, extending from the eastern extremity of the Mid North Coast to the Northern Tablelands.

Our Nambucca clinic sits in the homeland of the Gumbaynggirr people, with the Nambucca Valley being the southern gateway to subtropical Australia.

Durri services range across a number of both clinical and non-clinical services. From primary health care, chronic disease, dental, women’s health, perinatal to postnatal services as well as programs ranging from social emotional wellbeing services being built within an all-encompassing health setting means a comprehensive health approach can be undertaken.

Durri ACMS acknowledges the impact of past trauma, dispossession, separation of families, child removal, ongoing social disadvantage, racism and other historical, political, social and cultural issues that impact on the social and emotional wellbeing of Aboriginal & Torres Strait Islander individuals, families and their communities.

About the role

The purpose of this role is to maintain, manage and ensure the accuracy, security and confidentiality of all patient medical records in accordance with organizational policies and relevant legislative requirements. The Medical Records Officer provides timely access to records and supports clinical and administrative staff with information management processes.

Reporting to the Clinical Team Leader – You will work closely with a multi-disciplinary team across all Durri sites to assist in: maintaining and updating electronic and paper-based medical records; ensuring compliance with record-keeping standards, privacy legislation and accreditation requirements; supporting staff with medical records systems and processes; and contributing to continuous improvement in documentation practices across the organization.

The key objectives of the role include:

1. Assist with the organisation and coordination of medical administrative activities in an efficient and effective manner.

2. Contribute to the delivery of routine administrative activities such as record keeping, developing computer templates, preparing documentation and scheduling appointments.

3. Support the Practice Manager and team members with any administrative tasks as required.

4.  Assist with Reception/Transport workload if required by Team Leader.

5. Assist in maintaining the database through accurate data input and processing to ensure records are kept up to date.

6. Maintain an effective filing system to ensure that information is easily accessible and understood.

7. Manage patient recall appointment system.

8. Monitor Durri secured email and facsimile

Qualifications & Experience –

Essential

1. Tertiary qualifications in Medical records Management or Administration or willingness to obtain.

2. Demonstrated experience in medical support, administration, or reception environment.

3. Knowledge of medical terminology.

4. High Level written and verbal communication skills and ability to communicate with health service agencies, non-government organisations, community groups and medical professionals at all levels.

5. Proficient in patient information management systems and Microsoft Office Suite.

6. Demonstrated strong attention to detail and ability to maintain confidentiality and to exercise tact, initiative, and sound judgement.

7. Demonstrated ability to work flexibly within tight time schedules and in accordance with variable workload demands.

8. Ability to build and maintain relationships with all levels of the organisation, excellent interpersonal, communication and organisational skills.

9. Ability to hold all relevant security clearances such as National Police Check, Working with Children clearance etc

If this interest you, apply now!!

For instructions on how to apply please download the application pack by visiting http://durri.org.au/positions-vacant.php

Your application must address the selection criteria, or your application will be marked unsuccessful. 

To enquire about the role please call Tracy Murrells on (02)•• ••• 300
Job Applications closing date is Thursday 10 September 2026 by 5.00pm - No late applications will be accepted.