Practice Manager

About the Organisation

Proveda is one of the largest community-led organisations in the Northern Sydney Region, providing independent and impartial information, advice and guidance services to older people, those with dementia, people with disabilities, severe and persistent mental illness as well as those with complex health needs. We work with people, their families and communities.

Proveda is seeking a dynamic and experienced person to assist people to successfully navigate the care and support system, implement their NDIS & Home Care Plan and to enhance their ability to access the support/s they require.

About the Role

As the Practice Manager, you will lead and support Proveda's Care Coordination teams across Aged Care and NDIS services, ensuring the delivery of high-quality, customer-focused care. You will provide leadership, coaching and professional supervision, while driving best practice, service consistency, and positive outcomes for customers.

Key responsibilities include:

• Leading and developing Care Coordination teams.

• Promoting high-quality, goal-oriented service delivery.

• Monitoring service quality, productivity, customer outcomes and performance.

• Supporting recruitment, onboarding and employee development.

• Driving continuous improvement and change initiatives.

• Managing complaints, incidents and quality activities.
  

About You

You are an experienced and approachable leader who is passionate about delivering quality services and supporting teams to thrive.

You will bring:

• Tertiary qualifications in Social Work, Social Sciences, Community Services or a related field.

• Strong knowledge of the NDIS and contemporary service delivery practices.

• Leadership experience within aged care, disability, community services, health, or a related sector.

• Strong knowledge of NDIS and Aged Care services and compliance requirements.

• Experience coaching, mentoring and developing employees.

• Strong communication, problem-solving and stakeholder engagement skills.

• Current NDIS worker Screening check & WWCC (or the ability to obtain)
  

Benefits

Join a viable and successful community-based organisation with a clear purpose and a passion to have a telling impact on people's lives.

We value our employees and offer a range of staff benefits including:

• Nominated Best Workplace Award 2025 (Xref)

• A competitive remuneration and access to up to $15,900 NFP salary packaging benefits per annum

• Monthly morning teas and an active social club.

• Work with a passionate, committed and supportive team.

• Flexible working available (WFH) after initial training period

• Access to one paid wellness day per annum

• Access 12 weeks paid parental leave

• Learning and Development opportunities

• Our Employee Assistance Program aims to confidentially enhance the emotional, mental and general wellbeing of our employees for both professional and personal issues and offer support.

• Free onsite parking 
  

Important

Your application should include your current resume and a cover letter outlining how your skills and experience meet the requirements of the role as detailed above, as well as why you would like to work for us.  

• If you have been referred to us by a current Proveda employee, please include their name in your cover letter.

We look forward to hearing from you. Please reach out to our Human Resources team via: ****@proveda.com.au for any questions you may have.

We are only screening those applicants who have the legal right to work in Australia including Australian or New Zealand citizens or Australian permanent residents