Business Analyst - Marketing Systems and Operations

About the role

As our Marketing Systems & Operations Analyst, you'll connect our marketing team, technology team and external partners to deliver fit-for-purpose systems and streamlined processes. You'll identify operational pain points, translate business needs into practical solutions and support the implementation and adoption of Martech platforms. In addition to supporting the team's operations, you'll also improve process documentation, support reporting, guide procurement activities and build capability across the team through training and knowledge sharing.

Key responsibilities

• Identify operational pain points and translate business needs into practical solutions

• Support the implementation and adoption of Martech platforms

• Improve process documentation and support reporting

• Guide procurement activities

• Build capability across the team through training and knowledge sharing

• Develop process maps, procedures and operational documentation

• Support system implementation, adoption and user training

• Work with marketing team, technology team and external partners

About you

• 4+ years' experience in marketing operations, systems analysis or business process improvement

• Strong CRM, Martech and marketing workflow expertise

• Demonstrated ability to work independently, take ownership of outcomes and proactively drive initiatives from concept through to implementation

• Proven ability to translate business needs into clear system and process requirements

• Strong analytical and problem-solving skills, with a continuous improvement mindset

• Excellent stakeholder management and communication skills across technical teams, business users and vendors

• Strong digital capability and confidence applying technology to improve business outcomes

• Experience supporting system implementation, adoption and user training

• Experience with procurement, tenders and vendor management

• Exposure to project management platforms and CRM administration

• A tertiary qualification in business, commerce, information technology or a related field

About us

Capricorn is one of Australia and New Zealand's largest and most dynamic Member-owned organisations. Since 1974, we've provided our Members with financial and business solutions to make running a business easier. Our flagship Trade Account offers instant credit with over 1600 Preferred Suppliers, simplified monthly expenses, and a generous rewards program. We have a strong foundation in the automotive and machinery aftermarkets. Our vibrant community includes over 31,000 Members across Australia and New Zealand, from national franchises to your local family workshop. Last year, Capricorn facilitated nearly $4bn in sales with our Preferred Suppliers.

Benefits

• Access flexible working arrangements, with up to 2 days working from home per week

• Make an impact by improving marketing systems and processes

• Broaden your expertise across Martech, operations and stakeholder engagement

• Development opportunities and training to support your growth

• Paid parental leave for both parents and support with transition back to work

• Social calendar with virtual and face-to-face events

• Free gym membership near the office

• Discounted private health benefits

• All inclusive working from home kits

• Reward and recognition program

• Wellness program

• Additional leave purchase