Principal Product Owner

Principal Product Owner
Salary range $154,231 - $178,369 + super
12-month full-time temporary role with the possibility of extension and ongoing appointment.
Location: Flexible across all Revenue NSW offices – Parramatta is where the team is based

Do you want to:

• Contribute to the ongoing operational excellence within Revenue NSW
• Develop and deliver products within in an evolving Agile environment
• Champion innovation, design thinking and new ways of working
•  Work in an in inclusive and flexible hybrid environment with excellent career and learning development opportunities

The Principal Product Owner in Revenue NSW is customer focused and outcomes oriented. The role is responsible for the end-to-end management of products. This includes planning, and taking products from strategy, through to initial idea, implementation, support, maintenance, and continuous improvement to enable the successful delivery of the organisation’s objectives.

In this role you will: 

• Lead a multi-disciplinary Agile team to manage the product lifecycle, including defining and executing product vision and strategy, validating product features and design, identifying, and resolving issues, prioritising inputs to inform product decisions and direction
• Lead and define an outcome-oriented product roadmap, gathering customer insights and feedback, defining, and writing user stories, acceptance criteria and success metrics, to ensure customer centric product design, development, and delivery.
• Lead research, including consultation with stakeholders and related activities, to define current and future product enhancement to meet customer needs and maximise return on investment
• Consult with service and technology providers to integrate products and services to maximise value for money in digital service delivery
• Lead and coach a product team to deliver a product roadmap and continuous improvement in product and system enhancements, efficiency improvements, and regulatory and compliance initiatives
• Design, lead and support communications and engagement activities that build organisational understanding of user-centred product development methodologies and other customer-centric approaches
  

To be successful in this role you will demonstrate:

• Product management or product development experience, including driving process, system and product improvements to meet customer needs and sharing these across teams.
•  Product development of roadmaps for new and existing products and creating and translating roadmaps into meaningful user stories, acceptance criteria and success metrics.
• Ability to close the feedback loop and analyse customer feedback and insights to continuously evolve and improve products.
• Work with Agile and Lean methodologies, and User Centred Design will be an advantage
• Knowledge of property taxation, unclaimed money, or related revenue administration services will be highly regarded.

What we need from you: 

An up-to-date CV and a brief cover letter outlining how your skills and experience are aligned to the role.

 For more information  about this role please reach out to Dan Papallo - Dan.Papallo@revenue.nsw.gov.au.

About Revenue NSW  

Revenue NSW is the state’s principal revenue management agency. We are part of the Department of Customer Service. Our purpose is to contribute to a prosperous, safe, and fair society by collecting revenue, resolving fines, administering grants, and recovering debt.

Revenue NSW Digital is responsible for the delivery of state-of-the-art digital experiences focused on simplifying and improving the interactions of 20,000+ businesses and two million+ individuals with the NSW Government. 

Why work for us? There are lots of reasons why a role with us is rewarding - working with us gives you: 

•  The opportunity for meaningful work that matters to all of us in NSW 
• Hybrid working, compressed hours and generous leave conditions, so you can make time for what counts
• Much more than just a job, you can build a career here Unmatched opportunities for growth and development 
  

We can’t wait to meet you!
If this role sounds like you, you can apply by clicking the button ‘Apply Online’ below - it’s a simple online process. 
 
If you don’t meet all the criteria, but still believe you could succeed in this role, please still apply - we’d love to hear from you

Salary Grade 11/12, with the base salary for this role starting at $154,231 base plus superannuation

Click Here to access the Role Description . For enquiries relating to recruitment please contact Neha Bajaj via Neha.Bajaj@customerservice.nsw.gov.au.

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.     

Closing Date: 11th September 2026, Friday at 10am

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace   
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 8276 8130 or csrecruitment@customerservice.nsw.gov.au.

For more information, please visit

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Information on adjustments available for the recruitment process