Service Supervisor

Service Supervisor

Power Progress. Partner with Producers. Grow Your Career at RDO Equipment.

 At RDO Equipment, we're not just about machines, we're about people, progress, and purpose. Whether you're leading a team in the workshop, supporting technicians, or working closely with customers, your work helps power the industries that build and feed Australia.

We're looking for an experienced and motivated Service Supervisor to join our Sydney branch. This is an exciting opportunity for a hands-on leader who is passionate about developing people, building strong customer relationships, and driving workshop performance.

Why RDO Equipment?

• Work with people who connect, collaborate, and make an impact together
• Real career pathways and leadership development opportunities
• Work with the leading equipment brand Vermeer
• Access to the latest diagnostic technology and equipment in a clean, safe, and well-equipped workshop
• Be part of a business that celebrates wins, supports one another, and builds careers that matter
  

About the Role

Reporting to the Service Manager, you will play a key leadership role in the day-to-day operation of the workshop, ensuring exceptional customer service, efficient workflow management, and a safe, productive working environment.

Key Responsibilities

• Providing excellent customer service, seeking customer feedback, and offering advice to customers over the phone
• Monitoring and managing daily workshop workflow while ensuring compliance with company procedures and standards
• Assigning jobs to Service Technicians and supporting team members with performance, development, and day-to-day operational matters
• Scheduling and conducting in-house training for Service Technicians and apprentices
• Maintaining product knowledge and liaising with the Parts Department as required
• Assisting with the management and resolution of customer concerns and disputes in conjunction with the Service Manager
• Supporting the timely completion of warranty claims and work-in-progress (WIP) requirements
• Reviewing repair work before equipment is released to customers to ensure quality standards are met
• Driving a strong safety culture and leading by example within the workshop
  

About You

To be successful in this role, you will bring:

• Strong supervisory or management experience with the ability to lead, mentor, and develop a high-performing team
• A Mechanical Trade Certificate (preferred but not essential)
• Experience with engine overhauls and major repairs, including electrical, hydraulic, and diagnostic troubleshooting
• Excellent customer service and communication skills
• Strong organisational and problem-solving abilities
• A mature attitude and a logical, methodical approach to your work
• A current and valid driver's licence
• High-risk work tickets and/or licences will be highly regarded
  

Who is RDO?

RDO Equipment proudly represents Vermeer Corporation's range of Construction and Environmental equipment across Australia. Continuing a 60-year Australian legacy of innovation and partnership with industry, we provide specialist sales, service and parts support to customers across construction, environmental resource management, civil infrastructure, utilities, recycling and related industries.

Ready to Make Your Mark?

Ready to build what matters, lead a passionate team, and grow your career with an industry leader?