Principal Delivery Lead

Principal Delivery Lead

Clerk Grade: 11/12
Annual Salary Range: $154,231 - $178,369 plus superannuation
Employment Type: Temporary, full-time up to 12 months
Location: Sydney (Hybrid Working)

This role sits within the Customer, Data and Insights Division in the Data Analytics Centre team

About the team:

The NSW Data Analytics Centre’s (DAC) mission is to build world-class capabilities in whole-of-government data analytics to improve outcomes for citizens of NSW. In a world of increasing complexity and rapid change, data analytics has the potential to deliver innovation in service provisions and improve outcomes by generating new perspectives. The NSW DAC was the first of its kind in Australia, and a model now being replicated in other jurisdictions. 

The Data Analytics Centre (DAC) exists to lead a whole-of-government approach in tackling some of the State’s most difficult policy challenges. Using DAC’s Data Analytics Platform, the DAC works to connect data, people and insights to build world-class capabilities in whole-of-government data analytics to improve health and well-being, safety, social, economic and environmental outcomes for the citizens of NSW.

About the role:
An exciting opportunity for a Principal Delivery Lead to join the NSW Data Analytic Centre’s diverse and collaborative team, engaging with various partners within the Department of Customer Service (DCS), across the NSW government sector, and with external vendors. The DAC, as a provider of advanced data analytics and data services capability, aids in development of data driven decision making, evidence-based policy making and service delivery.
 
As Principal Delivery Lead, you will manage and coordinate the delivery, implementation and maintenance of agency projects to support key government initiatives such as the Premier’s Priorities. The role actively contributes to a high performing team environment by delivering excellent customer service, fostering innovate problem-solving, and expertly managing stakeholders to ensure the best customer experience.

Key responsibilities:

• Support Delivery Manager in managing the DAC’s project portfolio and opportunity pipeline
• Lead the development and delivery of multiple concurrent projects, ensuring alignment with project size, scope and budget
• Facilitate vendor procurement processes, and preparation of contract documents to ensure compliance with requirements
• Facilitate Data Sharing Agreement contracts
• Identify and manage program risks, issues, and dependencies, implementing contingency plans as needed
• Facilitate effective communication with internal and external stakeholders, addressing client information requests promptly
• Effectively develop and maintain external stakeholder relationships
• Building a high performing, self-organising teams (Kanban squads/scrum teams)
• Provide Agile leadership to the squads who make up the project team, guiding and supporting them
• Lead and facilitate Agile ceremonies and provide coaching for new team members
• Identify, mitigate, and escalate issues and risk where appropriate
  
• Build strong relationships with customers and partners
  
• Manage and maintain delivery documentation and reporting
  
• Lead the use of data, appropriate methodologies, research, and analysis to deliver on DAC priorities
  
• Lead the development of high-quality data analysis and reporting
  
• Engage with customers to collaborate on the planning of projects to enable delivery and a sound assessment of outcomes
  
• Identify and capitalise on opportunities to develop and maintain strategic relationships across government, industry, and the community
  
• Contribute at a senior level to the overall management and strategic development of the business unit and perform duties as required by the Delivery Manager and the Director, Data Services
  
• Maintaining established baseline measures and reporting metrics to assist with team workload / capacity planning and performance management
  
• Optimise resource allocation and monitor team capacity for efficiency and productivity

Key Skills and Experience to be successful

• Relevant tertiary qualifications (technical or I.T. related)
  
• Project Management and Delivery – demonstrated experience to manage numerous concurrent project engagements
  
• People Leadership – experience in managing a small to medium team and leading others
  
• Demonstrated knowledge and practical experience in the areas of Agile delivery and project management
  
• Customer Success - Champion DAC’s products and services, and supports customers as they transition from prospects to active users
  
• Understanding of Data Governance and Data Sharing principles
  
• Proven experience in Vendor Management and Procurement
  
• Financial Management – Cost Estimates and Cost Recovery
  
• Business Case preparation
  
• Strong communication, presentation and collaboration skills
  
• Experience in ensuring that key relationships, internally and externally, are managed effectively and alignment is achieved across all teams
  
• Display the key behaviours of an agile mindset – Trust, Transparency and Collaboration
  
• Proven ability to foster a collaborative culture and drive continuous improvement of operating models and processes to deliver business outcomes and value
  
• Ability to deal with a diverse range of complex matters and highly conceptual issues, in order to recommend practical solutions in short timelines
  
• Communicate technical and complex information into plain English for diverse stakeholder groups and perspectives
  
• A general understanding of data technologies and analytical methods
  
• Build and sustain strong client relationships, managing expectations and maximising customer success

Highly Desirable

• Robust knowledge of Data and AI products, technologies and methods
  
• C-Suite customer engagement and senior account management skills
  
• Experience in contract management and procurement
  
• Extensive experience in the Agile Methodology and its practical application to support the delivery of large project portfolio
  
• Extensive experience in relationship management with government agencies, private industry, peak industry advisory bodies, the public, committees and other groups

How to apply:

Review the role description and apply by submitting an up-to-date resume (max 5 pages) and cover letter (max 2 pages) outlining how your skills and experience align to the role.

Please note candidates invited to interview will be required to complete additional assessments.

A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.  

Salary Grade 11/12, with the base salary for this role starting at $154,231 base plus superannuation

Click Here to access the Role Description .

For enquiries relating to recruitment please contact Meg Rapley via Meg.Rapley@customerservice.nsw.gov.au.

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date: Friday 18 September 2026 at 9:59am

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace   
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 8276 8130 or csrecruitment@customerservice.nsw.gov.au.

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Information on adjustments available for the recruitment process