Workers Compensation Support Officer

Workers Compensation Support Officer

Clerk Grade: 3/4 
Salary Range:  $87,199 - $95,482 plus superannuation and leave loading 
Employment Type: Ongoing full-time role 
Location: Goulburn NSW  
Application Closing: 10 September 2026  
 
About Us 

 Department of Customer Service (DCS) transforms the way NSW Government agencies interact with customers. We are passionate about putting the customer at the centre of everything we do and adopting new technologies to make Government work better. DCS is a service provider and regulator, focusing on delivering first-class customer service, digital transformation, and regulatory reform to create better outcomes for the people of NSW. 

About the team 

Government Shared Services (GSS) is a new division in DCS that is leading the way in streamlining processes and transactional shared services to allow our people to better focus on their customers and delivering their services. 

You will be working as part of a high performing specialised Workers Compensation Payments Team processing workers compensation payments across the department.    

Key Responsibilities 

• You will be responsible for a portfolio of workers compensation claims and will work closely with key stakeholders to ensure entitlements are processed in accordance with legislative requirements.  
  
• You will provide employees with a high level of customer service and advice regarding their claim entitlement.  
• If you would like to join a collaborative and supportive team that is dedicated to achieving the best outcomes for its customers, we would love to hear from you. 

About You 

The successful candidate should demonstrate strong capabilities in: 

• Interpretation and application of a range of legislation and internal guidelines and policies relating to workers compensation  
• Intermediate computer skills 
• providing employees with a high level of customer service and advice regarding their claims 
• Strong organisational skills 
• Confident communication skills 
• Initiative, with attention to detail  
• Previous payroll experience (desirable) 
  

What we need from you 

An up-to-date CV (max 5 pages) and a cover letter (max 2 pages) outlining how your knowledge, skills and experience are aligned to the role. In your cover letter please share your motivation for applying for this position and your relevant skills. 

Please note that assessments will be conducted for this role. This involves submitting your application for review, an interview, workplace assessment and reference checks.

A talent pool may be created from this recruitment action for future temporary or ongoing vacancies in roles with similar capability requirements 

Salary Grade XX, with the base salary for this role starting at 87,199 base plus superannuation

Click Here to access the Role Description . For enquiries relating to recruitment please contact Kylie Makkink via kylie.makkink@customerservice.nsw.gov.au.

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.     

Closing Date:

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace   
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 8276 8130 or csrecruitment@customerservice.nsw.gov.au.

For more information, please visit

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process