Retail Customer Service Officer

About the role

Join Swimart Rose Bay, one of Australia's most trusted pool and spa specialists, as a casual team member. You'll be welcoming customers in-store, carrying out water testing, providing product advice, processing sales, and answering customer enquiries. This is a customer-focused role in a busy, fast-paced store environment where you'll help customers enjoy their backyards. No pool industry experience is required—we'll train the right person.

Key responsibilities

• Welcoming customers in-store and creating a genuinely enjoyable experience from the moment they walk in
• Carrying out water testing and providing clear, confident advice on the right products and solutions for each customer's pool or spa
• Processing sales through the POS system accurately and efficiently
• Answering phone and email enquiries with a helpful, professional manner

About you

• Previous retail or customer service experience
• Strong organisational and admin skills
• Comfortable with computers, POS systems, and email
• Great communication and sharp attention to detail
• Ability to multitask confidently in a busy, fast-paced store environment
• Reliable, punctual, and a genuine team player
• Available to work weekends, which is a key requirement of the role

Benefits

• Casual position with a flexible arrangement
• Above award rates of pay with applicable weekend loading
• Full training provided where you'll learn the pool industry from a great team
• Supportive store environment with a genuine team culture

About us

Swimart Rose Bay is one of Australia's most trusted pool and spa specialists.