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Ford and Doonan Air Conditioning
About the role
Are you a motivated and enthusiastic administrator ready to join a team that takes pride in delivering exceptional service?
Our busy dynamic service department are on the lookout for a phone centre professional professional to help us keep our clients cool, comfortable, and impressed.
You’ll be part of a passionate, supportive team that genuinely cares about its clients.
Experienced & Reliable: You’ve got 2–3 years of solid admin experience in a fast-paced environment. If you’ve worked in service, warranty, trades, IT support, appliance repair, or similar fields - even better!
Customer-Focused: You thrive on great communication, love helping people, and know how to turn a tricky call into a positive experience.
Organised & Proactive: Scheduling, ordering, follow-ups ~ you handle it all with confidence and accuracy.
Tech-Savvy: Strong computer skills and a knack for picking up new systems quickly.
Positive Energy: You’re confident, unflappable, and bring personality to your work ~ bubbly, capable, and with a great sense of humour.
Local Advantage: Living within 30 minutes of our Kardinya office will make your mornings a breeze.
Answer and manage incoming service calls
Coordinate technician schedules and job bookings
Process orders and handle rectification or warranty requests
Communicate effectively with clients and technicians, explaining technical details clearly and confidently
Your ability to juggle tasks, build rapport, and keep things running smoothly will make you an invaluable part of our team.
We don’t want a cookie-cutter cover letter — tell us what makes you you!
💬 Write a short cover letter that shows why you’d be the perfect fit
📄 Attach your resume and show us what you’ve got
If you’re ready to join a company where your skills and personality can shine — apply now!
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