Venue Manager

Crystalbrook Collection is a bold and sustainably minded hotel group redefining luxury hospitality in Australia. 

Driven by our spirit of wonder, we create locally unique hotels, restaurants and guest experiences that reflect the character of their place and the personality of our people. We believe luxury should feel considered, creative and responsible, with experiences that leave a positive impression on our guests, our collaborators and the communities we are part of. 

As our collection continues to grow, including the opening of Crystalbrook Sam in Adelaide at the end of 2026 and Crystalbrook Aurora in Canberra in early 2027, we are entering an exciting new chapter. 

Guided by our values — We are Customer Obsessed, We are Collaborators and We are Courageous — we are building more than hotels. We are building careers, experiences and a new standard of hospitality. 

Crystalbrook Flynn is the social butterfly of Cairns — bold, energetic and always at the centre of the action. 

Located in the heart of the Cairns CBD and just steps from the Esplanade, Crystalbrook Flynn brings together stylish accommodation, vibrant dining and a lively sense of personality. With 311 rooms and suites, three of the city’s most exciting restaurants and bars, two glass swimming pools, conference and event spaces, Eleme Day Spa and a 24-hour fitness centre, Crystalbrook Flynn is designed for connection, celebration and memorable guest experiences. 

Fresh, fun and full of energy, Crystalbrook Flynn is a hotel that never stands still — where innovation, style and tropical city living come together. 

The Opportunity:

Flynn’s Italian is seeking an experienced Venue Manager to lead one of Cairns’ most vibrant dining destinations!

Bringing Italy to the tropics, Flynn’s Italian celebrates fresh regional produce, playful Italian flavours and generous shared dining. As Venue Manager, you will set the tone on the floor, develop a confident and engaged team, and create the kind of warm, energetic experience that keeps guests coming back.

This is a hands-on leadership role with genuine scope to influence the ongoing success of the venue. You will combine strong people leadership and a passion for great service with the commercial focus needed to run a successful restaurant. Working closely with our Culinary, hotel and marketing teams, you will also bring events, activations and promotions to life that keep Flynn’s Italian firmly on the local dining map.

This is a full-time, permanent opportunity.

The Talent:

You are an experienced restaurant leader who feels at home in the energy of a full dining room. You lead with warmth and clarity, know how to get the best from your team and bring the commercial judgement needed to make strong decisions for the venue.

You take pride in the entire dining experience — from the welcome and atmosphere to the food, wine and service—and understand how consistent standards and thoughtful details shape a restaurant’s reputation.

You will bring:

• Proven management experience within a busy restaurant or comparable dining-led venue
• A genuine passion for food, wine and creating memorable dining experiences
• Commercial confidence across P&L, budgeting, rostering, labour management and cost control
• Experience recruiting, training and developing confident Food and Beverage teams
• A visible and supportive leadership style, with the ability to guide service and manage performance
• Clear communication, strong organisation and sound decision-making skills
• Knowledge of RSA, food safety, WHS and operational compliance requirements
• Availability to work a rotating roster, including evenings, weekends and public holidays
• A current Responsible Service of Alcohol certificate
• A current First Aid certificate, or willingness to obtain one
• A Certificate IV in Hospitality is desirable but not essential 

Why Us:  

At Crystalbrook Collection, you will work alongside exceptional people in a supportive, passionate and diverse environment. We are proud to offer a range of industry-leading benefits that support your lifestyle, career and wellbeing, including:    

• 50% F&B discount across all Crystalbrook restaurants and bars    
• $99 room rates and a generous friends and family discount    
• Enhanced parental leave and lifestyle benefits    
• A commitment to a green future through sustainable luxury practices    
• Access to our internal mobility program and team reward schemes    
• Online learning and training platforms and tailored career development pathways    
• A culture of collaboration, diversity and elevated experiences    
• Limitless career opportunities in a fast-growing, dynamic environment    
• Regular service recognition and team engagement events    

Crystalbrook Collection is an award-winning hotel development and management company, home to one of Australia’s newest portfolios of distinctive upscale hotels, restaurants and bars. 

In just eight years, we have grown to own and manage more than AU$1 billion in luxury hotel assets across New South Wales and Queensland, with exciting new hotels planned for Adelaide and Canberra in 2026 and 2027. With continued ambition for growth across Australia and internationally, Crystalbrook Collection is proudly shaping a bold and distinctive future in hospitality. 

We’re proud to foster a workplace that supports equality, inclusion and accessibility. We welcome applications from all genders, ages, backgrounds, cultures and religions.   

If you have a health condition or disability, please let us know early in the recruitment process so we can provide the appropriate support to ensure you can perform at your best.   

As part of our recruitment and compliance process, we may request eligibility documents, police checks and employment references.