Key Account Manager

Why Tyro?

At Tyro, we’re into business big time. Through our integrated payments, banking and lending solutions, we’re here to ensure nothing stands in the way of Australian business success. With over 21 years' experience under our belt, we know what it takes to build something great, which is why we combine the best people, technology, and partners to deliver simplified payments and seamless business banking to our customers. We’re proud to power more than 76,000 merchants across Australia and to work with almost 800 partners to create seamless experiences for hospitality, retail, services and health providers.

It starts with You.

Just like our customers, we’re obsessed with the success of our people. So, when you come onboard, we’ll give you all the support you need to do your best work. Our close to 600 Tyros are a highly collaborative team, so you’ll get to work with smart, motivated and friendly people across Tyro. We are fast paced and innovative and strive to live our values everyday – commit to greatness, stay hungry, wow the customer, be good and win together! We are big enough for you to have opportunities to have a career at Tyro and small enough that you can have a real impact. As we continue our mission to shake things up and make payments the easiest part of doing business, you’ll have the opportunity to learn new skills with hands-on experience, further your career, and help unleash the potential of our customers, one payment at a time.

🎥 Step inside life at Tyro here.

About The Role

The Account Management team is a huge part of Tyro’s growth and success and responsible for managing a portfolio of business customers across a range of industries. We actively maintain a strong culture that allows us to be more flexible and offer our customers a higher level of service than other banks.

Reporting to the Customer Success Manager, your key responsibility will be to grow your existing portfolio of medium and above business customers, ensure customer satisfaction is met which then leads to the retention of these important customers.

What You'll Do

Proactively manage the needs of a portfolio of existing Tyro customers to retain business and minimise churnAction various triggers for retention and product purposes in a timely mannerEmbed Robust Operational Rhythm with the setup of regular meetings and quarterly business reviewsLead negotiations and manage analysis on rates comparisons to retain your merchant baseGenerate referrals for new business by fostering strong relationships with existing customersSeek to identify growth opportunities in the designated portfolio, including winning new-to-Tyro customers that require Account ManagementProactively look for opportunities for Tyro banking and eComm products within a portfolioProactively seek to expand their knowledge on Tyro's products and services and stay up to date with any changesWork with account admins, customer support, and financial support to ensure that day-to-day customer needs are met in an efficient and timely mannerEscalate any customer who is deemed to be ‘dissatisfied’ through our IDR processAd hoc duties to assist with customer enquiries, initiatives, projects, campaigns and work as prescribed by your manager

What You'll Bring

3–6+ years in client-facing or commercial rolesExposure to merchants, complex businesses, or software/financial services (payments not essential)Experience selling SaaS or technology solutions, with the confidence to demonstrate products and lead customer conversations around technical capabilities and business value.Self-starter, naturally curious, and commercially drivenProven track record of growing an existing portfolioExperience with sales targets, presenting, and negotiationUnderstanding of pricing models (desirable)Highly organised with strong time managementProfessional communication skills, including engaging with senior stakeholders (e.g. CFOs)

What’s in it for you?

We’ve worked hard to create an environment that’s big on diversity, inclusion, and flexibility, and one that suits the changing needs of team members across Australia. Here are just some of the things Tyros tell us they love about working here.

You’ll Also Receive

A mix of in-office and remote working (3 days in the office)Learning and career development opportunities18 weeks paid primary carers leave12 weeks paid secondary carers leaveAnnual team-based volunteer dayBirthday LeavePower Up Day (Additional day of leave)Weekly team social events, snacks, craft beer and wine, ping pong and video gamesTaco TuesdaysMental health and wellness initiativesNovated leasing

Tyro is committed to a diverse, inclusive workplace where everyone thrives. We welcome applicants of all backgrounds and are an equal opportunity employer. If you need accommodations or adjustments at any stage of the recruitment process, simply inform our Talent team during your conversation with them.

Still with us?

If you’ve got this far, then you might just be a great fit for us. Don’t tick all the boxes above? That’s ok, apply anyway and our Talent team will review your profile - you might be a fit for future roles.