Ticketing Programs Lead

POSITION: Ticketing Programs Lead

LOCATION: Adelaide Fringe Head Office

REPORTS TO: Ticketing Manager

EMPLOYMENT: Full time (Fixed Term, FTE 38 Hours) 19 October 2026 to 30 June 2027

SALARY: $74,500 per annum (pro rata), plus 12% superannuation

POSITION SUMMARY

The Ticketing Programs Lead is responsible for the delivery of Adelaide Fringe ticketing programs, including the Community Fund, Media Accreditation, Awards, Honey Pot, Access, Fringe Ticket Giveaways, tourism packages and, where necessary, additional support to the Schools Program.

The role runs the Community Fund, leading both the ticketing and the relationships behind it, collaborating with the Business Development team on budgets, funding and recipients. It also leads Adelaide Fringe tourism ticketing, working with Marketing and Business Development to grow tour group and package business.

The Ticketing Programs Lead sets direction across the wider program portfolio and line manages the Ticketing Programs Coordinator, who leads Media Accreditation and media outreach and delivers the day-to-day ticketing behind the remaining programs. Together they make up the ticketing programs team, alongside the Schools Program Lead and Schools Program Coordinator, who sit separately under the Ticketing Manager.   The role works closely with the Ticketing Manager, Assistant Ticketing Manager and the artist ticketing team, and collaborates across Marketing, Business Development, Finance, Customer Experience and Digital to deliver these programs accurately and on time.

During the delivery period of Adelaide Fringe, from 19 February to 21 March 2027, the role works flexibly across evenings and weekends alongside the wider ticketing team.

ESSENTIAL / DESIRABLE CRITERIA

Education / Experience

• Demonstrated experience in a ticketing, box office or program delivery leadership role in festivals, events or venues, including familiarity with ticketing systems.
• Experience leading, supervising or developing staff in fast paced operational contexts.
• Proven ability to manage multiple projects at once, from planning through to completion.
• Experience managing a budget, including tracking spend and reporting on it.
• Experience building relationships with external partners, donors, community groups or media.
• Strong analytical skills and technical proficiency across ticketing software, CRM systems, data analysis tools and standard office software.
• Current Police clearance, or willingness to obtain one.
• Familiarity with the arts and entertainment industry, particularly festivals. (desirable)
• Experience in an open-access arts festival. (desirable)

Soft Skills and Personal Attributes

• Passionate, articulate and able to translate ideas into action.
• Self-reliant and self-motivated, with a high level of organisational planning and attention to detail.
• Excellent communicator across staff, artists, partners and customers.
• Able to cope with high pressure situations and competing deadlines.
• Patient, amiable and good humoured.