Principal Software Engineer

Principal Software Engineer

• Clerk Grade: 11/12
• Employment Type: Ongoing
• Location: Sydney (McKell), Parramatta (4PSQ), Gosford with hybrid and flexible working conditions available.

This role sits within LSC - Digital & Program Delivery Division in the Engineering team.

About the team

You will join the Digital and Program Delivery team. The team is leading the delivery of new portable long service leave schemes, including the development and rollout of the systems and processes needed to administer them. In addition, this team is also responsible for ongoing improvement initiatives ensuring our current schemes and systems continue to evolve and improve.

This role reports to the Manager Engineering and works closely with delivery, business and operational stakeholders across LSC.

Your day-to-day

•  Lead the end-to-end design, build and delivery of secure, scalable and observable integration solutions aligned to organisational strategies.
• Act as the principal technical authority for API-led and integration solutions using enterprise platforms including MuleSoft and Apigee.
• Provide hands-on technical leadership across design, development, testing and deployment, assuring quality across concurrent delivery streams.
• Collaborate with delivery, business, security and platform teams to translate business outcomes into robust, compliant integration designs.
• Establish integration engineering standards, maintain quality documentation, support operational resilience, and coach engineers to uplift capability and best practice.

 To be successful in this role you will demonstrate:

• Extensive experience delivering complex enterprise integration solutions.
• Strong expertise in API design, security, non-functional requirements, and integration platforms such as MuleSoft and/or Apigee.
• Proven principal-level engineering leadership across multiple delivery initiatives.
• Sound judgement balancing business needs, delivery priorities, and platform sustainability.
• Experience owning production support, incident management, and continuous improvement.
• Excellent stakeholder engagement, collaboration, and influencing skills.
• Commitment to high-quality documentation, engineering standards, and continuous improvement.

Does this sound like you?

If this role sounds like you, you can apply by clicking the button ‘Apply Now’ - it’s a simple online process.

If you don’t meet all the criteria, but still believe you could succeed in this role, please still apply - we’d love to hear from you.

About Long Service Corporation agency

The Long Service Corporation (LSC) manages portable long service schemes for the building and construction industry and contract cleaning industry, and is preparing to launch a third scheme for the community services industry (CSI).

Website: Long Service Corporation | NSW Government

Salary Grade 11/12, with the base salary for this role starting at 154,231 base plus superannuation

Click Here to access the Role Description . For enquiries relating to recruitment please contact Lauren Alcorn via Lauren.Alcorn@customerservice.nsw.gov.au.

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.     

Closing Date: Tuesday 15th September 2026 at 10am

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

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The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

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We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 8276 8130 or csrecruitment@customerservice.nsw.gov.au.

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