Administrative Assistant - Shopping Centre

Shaping the future of real estate for a better world!

At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.

We bring to life see a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.

JLL is a global leader in helping clients envision where people live, work, play, shop, and eat.

What this opportunity involves:

You will provide day-to-day administrative support to the shopping centre management team, helping keep the centre office running smoothly and supporting tenant, customer, contractor, and internal coordination. This role is the key point of support for office administration, records, communications, and routine coordination that enables the team to focus on delivering a great shopping centre experience. At JLL, we believe the most effective teams are built when everyone is empowered to thrive, and this position plays a vital role in creating the operational foundation that allows the broader team to excel. What sets JLL apart is our culture of collaboration, locally and across the globe, and you'll experience this firsthand as you work alongside a supportive team dedicated to making The Grove a destination of choice for retailers and visitors alike.

Key Responsibilities include:

• Provide general administrative support to the Centre Manager and shopping centre team (diary management, meeting coordination, minute taking, filing, and correspondence).

• Manage office communications (phone, email, mail, and stakeholder enquiries) and direct requests to the right person.

• Maintain office systems and records, including document control and versioning for centre files, procedures, and reporting packs.

• Coordinate office supplies, stationery, and basic purchasing; track orders and ensure the centre office is appropriately stocked.

• Support facility-related admin tasks such as logging requests, following up actions, and coordinating with internal teams/vendors as required.

• Assist with reporting support (collating data, formatting documents/presentations, and distributing updates).

• Support centre activities such as event/admin coordination (booking rooms, sending communications, arranging access/permits documentation as required).

Sounds like you? This is what we're looking for:

• Experience in an administrative support role (office administration, team assistant, or similar).

• Strong coordination and communication skills (written and verbal).

• Confident using common business systems (email, calendars, documents/spreadsheets) and maintaining accurate records.

• Strong attention to detail and ability to manage multiple tasks and deadlines.

• Experience in property/shopping centre/retail operations (or a similarly fast-paced site environment) is preferred.

• Experience supporting vendor/contractor coordination and basic purchasing/invoice admin is a plus.

• Experience preparing meeting minutes and reporting packs is desirable.

• Intermediate level competency in Microsoft Office (Word, Excel, PowerPoint, Outlook) is advantageous.

Benefits:

• Great employee discounts off fitness, wellbeing & other renowned brands

• 18 weeks paid maternity leave

• Private Health Insurance Discounts

• Active Social Club

• Employee assistant program

• Novated Lease for EV cars

• Paid time off for volunteer work

• Career Opportunities with Australia's #1 Commercial Real Estate firm

• Premium offices

What you can expect from us:

You’ll join an entrepreneurial, inclusive culture. One where the best inspire the best. Where like-minded people work naturally together to achieve great things. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take you. 

As an organization, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity and building an inclusive workplace.  This is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies. We support applications from all underrepresented groups, including Aboriginal and Torres Strait Islanders, LGBT+, people with disability and people of all age, religions and race. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognize and appreciate the skills acquired in their service careers as vital and transferable to our workforce.