Customer Service Representative (9mth Contract)

• ‘One team’ that lives by the principles of family, customer focus, continuous improvement and innovation

• You grow as we grow!

• We keep it cool with great benefits and passion for what we do

ABOUT US:

ActronAir is a proud Australian company that has been designing and building world-class air-conditioning technology since 1984. We're in our element pushing the boundaries of efficiency, performance and reliability - helping create the comfortable lifestyles our customers enjoy.

We take what we do seriously, but not ourselves. We value our people and believe they shape us just as much as we shape them. That's why we're passionate about not just what we do, but how we do it.

ABOUT YOU:

You don't need to tick every box - we're big on training and development. If you've got the right attitude and a passion for delivering great service, we'll help you learn the rest.

To thrive in this role, you'll bring:

• Previous customer service or administrative experience

• Strong computer skills

• Excellent communication and a friendly, professional manner

• The ability to multitask and stay organised under pressure

• Great attention to detail

• Willingness to learn and support the wider team

ABOUT THE ROLE:

Reporting to the State Manager - WA, we're looking for someone with a genuine passion for delivering excellent customer service to join our team on a Parental Leave Fixed-Term contract. As a Customer Care Representative, you'll be responsible for the delivering outstanding service to both internal and external clients.

WHAT YOU'LL BE DOING:

• Responding promptly to customers (internal and external) via phone and email

• Processing payments and purchase orders

• Forwarding new business leads to the relevant Sales Account Executive for follow-up

• Sharing relevant information with other teams to ensure customer deliveries are met on time

• Logging and monitoring authorised Goods Return requests

• Issuing documentation to customers as required

• Accurately entering and updating orders in the system, in line with customer requirements and company policy

• Keeping sales order information up to date, liaising with other departments as needed

• Reviewing production schedule reports to confirm delivery dates for all order

WHAT WE ARE PROUD OF:

At ActronAir, we live by our core beliefs, sharing the values of:

• One Team

• Family

• Customer Focus

• Continuous Improvement & Innovation

Working at ActronAir, you will gain access to a wide range of benefits including:

• Exclusive employee discounts and offers on a wide range of providers through Flare HR

• Product discounts for you and your family

• A focus on wellbeing through our Employee Assistance Program and Wellbeing App

• An inclusive and accessible working environment

• Our Recognition Program and App

• On-site parking

• Countless opportunities to grow your career.

ActronAir embraces inclusivity and opportunity for all and encourages all suitably qualified applicants to apply. You must have the right to work in Australia as this position is not supported by a visa sponsorship program.