Travel Consultants - Retail & Online Sales

Travel Consultants - Retail & Online Sales

Happy Travels | Byron Bay
Casual | Retail & Online Opportunities | On-site
Permanent opportunities available for the right candidates!

Sell travel. Build a career. Do it from Byron Bay.

We’re growing and looking for great salespeople to join Happy Travels across both our Retail and Online Sales teams.

Whether you thrive face-to-face with travellers or love connecting with customers over the phone and online, we have opportunities for people who can sell, build relationships and get genuinely excited about creating unforgettable travel experiences.

Based in Byron Bay, you’ll spend your days talking to travellers from around the world and selling something people are genuinely excited to buy! You’ll be selling incredible trips, adventures and once-in-a-lifetime experiences across Australia, New Zealand, Fiji and beyond.

If you can sell, love working with people and want to be part of a high-energy team in one of Australia's best locations, we’d love to hear from you.

About Happy Travels

Happy Travels has been helping backpackers and travellers explore Australia and beyond for more than 25 years, building a reputation as one of the country’s leading travel agencies for the youth and adventure market.

Travel is what we do, but people are at the heart of it. Every day, our teams help turn travel plans into unforgettable experiences, from East Coast road trips and sailing the Whitsundays to exploring New Zealand, hitting the road in a campervan or creating a once-in-a-lifetime adventure!

It’s all made possible by a close-knit team who work hard, have plenty of fun along the way and genuinely love being part of the travel industry.

We’re passionate about what we do, the people we work with and helping travellers make the most of their time on this side of the world.

The Opportunities

We currently have opportunities across two areas of our Byron Bay sales operation:

Retail Travel Consultants

Our Retail Travel Consultants are right in the middle of the action, connecting face-to-face with travellers, helping them turn an idea into an incredible trip and introducing them to experiences and opportunities they may not have considered yet.

You’ll build relationships with customers, understand what they want from their travels, recommend experiences and destinations, create itineraries and close bookings.

This is a highly social, energetic sales environment and is perfect for someone who loves meeting new people, building rapport quickly and creating excitement around travel.

Online Travel Consultants

Our Online Travel Consultants work with inbound customers across phone, webchat, email and messaging, taking an enquiry and turning it into a great travel experience.

This is a genuine sales role. You’ll uncover what your customer wants from their trip, recommend the right experiences, build itineraries, follow up opportunities and close bookings.

You’ll also manage your own sales pipeline using HubSpot and our booking and payment platforms. Being able to stay organised, follow up and keep multiple conversations moving is just as important as being great with customers.

Whichever team you join...

You’ll be working across a broad range of travel products, including East Coast adventures, international experiences and campervans, so there’s plenty to learn and plenty to sell.

We’ll consider your experience, strengths and preferences when determining which opportunity may be the best fit.

What We're Looking For

Sales experience is a must. Travel experience isn't.

We can teach you our destinations, products and systems. What we're looking for is someone who already understands how to connect with a customer, create excitement and confidently ask for the sale.

You’ll likely be a great fit if you:

• Have proven sales experience and know how to close

• Are confident, outgoing and comfortable connecting with people

• Can tell a story and get people excited about what they're buying

• Are organised and able to manage multiple customers and opportunities

• Enjoy targets and are motivated by achieving results

• Pick up new technology and systems quickly

• Have the resilience to work in a busy, fast-moving sales environment

• Bring energy, accountability and a great attitude to your team

• Genuinely enjoy travel, people and creating memorable customer experiences

For our Online Sales roles, confidence communicating over the phone, webchat and email and managing a sales pipeline is particularly important.

For our Retail roles, you'll need to love face-to-face sales, be comfortable approaching and engaging with travellers and thrive in a highly social environment.

Travel industry experience and knowledge of HubSpot, WhatsApp Business or travel booking platforms are a bonus, but not essential.

A Team You’ll Want to Be Part Of

You’ll join a team of people who are energetic, social, ambitious and customer focused.

It's a team that celebrates a great sale, shares knowledge, helps each other out and enjoys what we do. We expect people to work hard and take ownership of their results, but we also want work to be somewhere you enjoy showing up.

You'll have experienced people around you, ongoing coaching and plenty of opportunity to develop your product knowledge and sales skills.

And for people who perform and want more, there is genuine room to grow.

Why Happy Travels?

There’s a lot happening at Happy Travels, and we're continuing to grow the way we connect with travellers both in-store and online.

Joining now means becoming part of that next stage of growth, with opportunities to develop your career across different areas of the business.

Along with that, you'll get:

• Strong earning potential through performance incentives

• Genuine career progression within a growing travel company

• Ongoing sales, product and systems development

• Access to an incredible range of travel products and experiences

• A fun, social and supportive team culture

• Opportunities across both Retail and Digital Sales

• The opportunity to turn your sales experience into a career in travel

• Employee discounts

• Familiarisation Trips (Famils) – Experience the products you sell first-hand, from sailing the Whitsundays and exploring K’gari to incredible international adventures. Build your product knowledge, connect with suppliers and enjoy one of the best perks of working in travel.

Most importantly, you're selling a product that's pretty easy to get excited about. These aren't just transactions — you're helping someone book the skydive, sailing trip, road trip or adventure they will remember for the rest of their life!

The Details

Location: Byron Bay – on-site
Employment: Casual opportunities, with approximately 20–38 hours per week depending on the role and business needs
Start: September

Our sales operations run seven days a week, and availability across weekends and Public Holidays will be required.

Shifts are rostered between approximately 9:00am and 10:00pm, with flexibility particularly important during our peak January–March travel period.

Specific hours and availability requirements will depend on whether you join our Retail or Online Sales team and will be discussed during the recruitment process.

There are opportunities for casual employees to progress into permanent positions based on performance, values alignment and business needs.

Applicants must hold appropriate Australian working rights.

Ready for Your Next Adventure?

If you're a salesperson looking for more than just another sales job, this could be it.

Whether your strengths are face-to-face sales or connecting with customers online, we want to hear from you.

Bring us your sales ability, energy and drive. We'll give you the travel knowledge, the experiences to sell, a great team around you and the opportunity to build your career with Happy Travels.

Apply now and come be part of what's next for Happy Travels.

Work Location: In person