Console Operator

Join the Bowser Bean Heathcote Team!

Customer Service Representative

Who we are

Bowser Bean Café is proudly Australian-owned and family-run, with over 30 years of experience serving regional Victoria and New South Wales. Our mission is simple: to serve and support our communities.

With 35 sites (and growing!), our reputation is built on great coffee, fresh food, and outstanding service. We’re proud of how far we’ve come – but we’re even more excited about where we’re going. That’s where you come in.

The Role - Customer Service Representative (CSR)

As a CSR, you’ll be the face of Bowser Bean. Every smile, every coffee, and every interaction shapes our customers’ day – and you’ll play a key role in making Bowser Bean worth stopping for.

Your responsibilities will include:

• Making great barista coffee
• Preparing fresh, quality food products
• Serving customers with energy and positivity
• Keeping the store clean, tidy, and welcoming
• Supporting the team with other tasks as required

Who We’re Looking For

We’re after enthusiastic, proactive team players who:
✔ Love working with people and bringing a smile to someone’s day
✔ Can juggle multiple tasks with confidence
✔ Take pride in their work and presentation
✔ Have experience in customer service or hospitality (a bonus, but not essential!)

Why Join Us?

At Bowser Bean, we invest in our people. When you join the team, you’ll enjoy:
⭐ Competitive pay rates
⭐ Free healthy meal every shift
⭐ Gym/sport membership subsidy
⭐ Career progression across our 35-site network
⭐ Team incentives for achieving goals
⭐ Industry-recognised training (including barista & safety/compliance)
⭐ Financial support for accredited courses

*The Award governing this role is the Vehicle Repair, Services and Retail Award.

Pay: Up to $48.07 per hour

Benefits:

• Employee discount
• Gym membership
• Professional development assistance

Application Question(s):

• Are you flexible with working a mixture of Morning, Day and Afternoon shifts?

Work Location: In person