Medical Receptionist - Full time

Medical Receptionist – Full Time

Pitstop Health | Specialist Mental Health Practice
Full-Time | Monday to Friday

Pitstop Health is seeking an experienced Medical Receptionist to join our growing specialist mental health practice.

We are looking for someone who is organised, confident and personable, with the ability to manage a busy specialist medical reception environment independently and professionally.

About the role

Your responsibilities will include:

• Providing a warm and professional reception experience for patients and families

• Managing phone calls, emails and patient enquiries

• Coordinating appointments, cancellations, referrals and waitlists

• Managing clinician diaries and day-to-day scheduling

• Processing Medicare, Workcover and NDIS billing, payments and patient accounts

• Maintaining accurate patient records and documentation

• Liaising with GPs, specialists, allied health professionals and external organisations

• Managing more complex or sensitive patient enquiries appropriately

• Supporting clinicians with day-to-day administrative requirements

• Providing guidance and support to less experienced reception staff when required

About you

You will ideally have:

• Minimum 12 months medical/allied health reception experience, preferably within a specialist or private practice

• Strong communication and interpersonal skills

• Excellent organisation and attention to detail

• Confidence managing competing priorities in a busy environment

• Experience with Medicare, Workcover and NDIS billing

• The ability to work independently and use sound judgement

• A professional, calm and compassionate approach

• Strong computer skills and the ability to learn new systems quickly

Experience in psychiatry, psychology or mental health would be highly regarded but is not essential.

About Pitstop Health

Pitstop Health is a growing private specialist mental health practice providing psychiatric and psychological services to children, adolescents and adults.

We value professionalism, reliability, teamwork and providing a respectful experience for patients and families.

What we offer

• Permanent full-time employment, Monday to Friday

• A supportive and collaborative team

• A modern specialist private practice

• Structured systems and administrative processes

• A varied role with greater responsibility than a standard reception position

• Opportunities to develop your administrative and practice-management skills

• Remuneration commensurate with experience and applicable award classifications

How to apply

• Please submit your CV and a brief cover letter outlining your relevant medical reception experience and interest in the role.

• Applicants with previous medical or comparable healthcare administration experience will be highly regarded.