Scheduling and Administration Officer

Great services start with great coordination

Edge is looking for an experienced Scheduling and Administration Officer to help keep our NDIS services running smoothly. 

This is a role for someone who enjoys bringing order to moving parts. You will coordinate staff rosters and participant schedules, respond to changes as they arise, maintain accurate service information and provide essential administrative support to our NDIS team.

If you are organised, calm under pressure and enjoy solving problems while providing great service, we would love to hear from you. 

About the Role 

This is a permanent full-time position within Edge’s NDIS team. 

You will be responsible for coordinating staff rosters and participant schedules to ensure supports are delivered efficiently, accurately and in line with participant needs, Service Agreements and industrial requirements. 

Your day-to-day responsibilities will include: 

• Preparing and maintaining staff rosters and participant schedules. 
• Coordinating planned and unplanned roster changes. 
• Matching participants with appropriate team members. 
• Communicating schedule changes with participants, families, carers and staff. 
• Identifying and resolving staffing and scheduling gaps. 
• Maintaining accurate information in Edge’s rostering and CRM systems. 
• Supporting Service Agreements, Schedules of Supports and other NDIS administration. 
• Providing accurate scheduling information to support payroll, invoicing and NDIS claiming. 
• Working closely with Supervisors, the Intake Officer and the broader NDIS team. 

The role combines scheduling, problem-solving, customer service and administration. Things will change during the day, so being able to think clearly, reprioritise and keep everyone informed is important.

About You  

You are highly organised and comfortable managing competing priorities. 

You notice the details others can miss, but you can also see the bigger picture and make sensible decisions when plans change. 

You communicate well, enjoy working with people and know how to remain calm and professional when dealing with short-notice changes or competing demands. 

You will bring: 

• At least two years’ experience in rostering, scheduling, workforce coordination and/or administration in a comparable service environment. 
• Experience using rostering, CRM or other operational systems. 
• Strong organisational and time management skills. 
• Excellent attention to detail and record keeping. 
• Sound judgement, initiative and problem-solving skills. 
• Strong written and verbal communication skills. 
• A professional and responsive approach to customer service. 
• The ability to work both independently and collaboratively as part of a team. 

An understanding of the SCHADS Award and its application to rostering and scheduling will be highly regarded. Experience within disability, health, community or human services and knowledge of the NDIS would also be an advantage 

Requirements 

You will require: 

• Full Australian working rights.  
• A current National Police Clearance, or the ability to obtain one before commencing.  
• A current NDIS Worker Screening Check, or the ability to obtain one before commencing. 

About Edge 

At Edge, employment is at the heart of everything we do. 

For more than 40 years, we have supported people with disability to build confidence, develop skills and pursue meaningful employment. 

Our NDIS team works alongside participants, families and other stakeholders to provide individualised employment supports that help people achieve goals that matter to them. 

If you enjoy being part of a team where good coordination and administration directly contribute to better participant outcomes, you will find your place at Edge. 

How to Apply 

Please submit your resume together with a short cover letter outlining: 

• Your experience in rostering, scheduling and/or workforce coordination. 
• The systems you have used to manage rosters, participant or service information. 
• What you believe makes someone effective in a busy scheduling role. 

At Edge, we work every day with people whose experiences, strengths, perspectives and life journeys are wonderfully diverse. We believe our workforce should reflect the communities we serve. 

We are committed to creating a workplace where people feel respected, valued and able to contribute fully as themselves. We welcome applications from people of all backgrounds and experiences, including people with disability, Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse communities, people of all genders, sexual orientations and ages, and people with lived experience that enriches their understanding of the individuals and families we support. 

If you require any adjustments throughout the recruitment process, we encourage you to let us know so that we can support your participation. 

Closing date: 23 September 2026

Applications will be reviewed as they are received, and interviews may commence prior to the closing date. Edge reserves the right to close the recruitment process early should a suitable candidate be identified. 

We thank all applicants for their interest in joining Edge. Due to the anticipated volume of applications, only those shortlisted for interview will be contacted.