Parts Advisor, Perth

Answer phone calls, emails and drive-ins to address any customer concern with the highest level of response and attention

Return missed phone calls and emails promptly

Receive stock, pick, ship and transact materials inventory to support the needs of vehicle service

Accurately record parts transactions and data into Dealer Management System – attention to detail critical

Conduct Transactions w/ systems; walk customer through order and provide summary

Escalate any issues that need to be addressed to correct any inbound packaging issues from our internal and external suppliers

Maintain records of time, expenses and materials

Communicate estimated parts ship and arrival time, including regular updates.Follow up with customer on parts order and ensure complete satisfaction with the order

Perform other related duties as assigned

Help maintain cleanliness of service centre

Effectively handle multiple priorities, organize workload, and meet deadlines

Knowledge of methods, techniques, parts, tools and materials used in the maintenance and repair of vehicles

Understanding of basic automotive techniques related to repair and servicing of automobiles

Experience in automotive equipment and servicing methodsDMS Systems, SAP, MS Office Suite1-3 years’ experience in the automotive industry

Excellent oral and written communication skills as well as the ability to follow instructions required

Ability to establish and maintain cooperative working relationships with those contacted in the course of work, including the public

Maintain and perform top level professional integrity and appearance as a parts advisor

Dealer automotive service experience a plus

The role will require travel as needed and directed by management.